Washington Mutual Work Values

Daily Duties at Washington Mutual:

• Promoted to RFOM in February 2006 and managed up to thirty Sales Associates in seven offices including the N.Y. Metro and outer lying region. • Evaluated and set goals for thirty direct reports based on individual competencies. • Worked with internal and external business partners to create a quality control Access Data Base in order to facilitate a clean loan process. • Implemented a policy which reduced overtime for my team by 68% in one pay period. • Wrote and launched the first official training manual (The 30 Day Quick Start Program). • Designed work aids posted on the WAMU intranet site that aided employees to stay abreast of policy changes. • Established a new matrix of team employee positions to support new Sales Consultants, eliminating the need for three new hires, saving the bank $45,000 per new hire, plus benefits. • Introduced a mentor program for my team in conjunction with other department managers, enabling a better understanding of the process, opening communication between departments and establishing a higher level of policy knowledge. • Worked closely with senior management from all departments, including Regional Sales Managers, Appraisals, Processing, Underwriting and Closings to improve the process and facilitate the ultimate goal of Customer Satisfaction and retention. • Traveled extensively in order to keep satellite offices involved in the network of a team atmosphere and worked closely with the team to ensure process changes were maintained. • As a Sales Associate (SA), supported four Senior Loan Consultants handling over 125 loans simultaneously in different stages of transition. • Became top SA producer in April 2004 responsible for closing $140,000,000.00 in loans that year. • Independently mentored peers and trained new SA’s in all aspects of Commercial process flow, quality and service levels to both internal and external customers. • Expedited loan closings from application through appraisal, processing, underwriting and closing; dealt with all departments, title companies and attorneys to provide a high level of customer service and stay within service level agreement guidelines.

What they like about Washington Mutual:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Motivated, professional, Manager, influential, mentor, Multitask, Organized, Communicater, Leader, Trainer, Focused, Effective, Wrote training manual, innovator, Responsible, Customer service, Self starter, persuasive

Skills

Microsoft Word, Power Point, Excel, Access

These are some of the questions we asked our climbers about their experiences with Washington Mutual: