Computer Sciences Corp Work Values

Daily Duties at Computer Sciences Corp:

COMPUTER SCIENCES CORPORATION - Program Manager – • Served as the Government's primary point-of-contact and provided overall leadership and guidance for all Contractor personnel assigned to the task order. Ultimately responsible for the quality and efficiency of the task order to include both technical issues and business processes. Ultimate authority to commit the Contractor's organization and make decisions for the Contractor's organization in response to Government issues, concerns, or problems. Stood readily available to respond to Government questions, concerns, and comments, as well as be proactive in alerting the Government to potential contractual or programmatic issues. • Responsible for purchasing (supplies, hardware, software, equipment, etc.) items needed by operations in compliance with federal acquisition regulations (FAR). Purchased subcontractor services by receiving and reviewing purchase requisitions; issuing purchase orders and purchase order amendments. Identified and recommended suppliers by investigating potential subcontractors; researching parts, equipment and materials availability. • Facilitated payments to subcontractors by reviewing invoices; verifying status and job satisfaction with the cognizant production personnel; approving invoices. Made ultimate procurement decisions and maintained approved vendor list, justified sole sourcing, and managed a part in RFP and proposal development and execution. • Assured adherence with Federal Acquisition Regulation/Defense Acquisition Regulation. Support Subcontracting Plan Goals. • Demonstrated experience managing and supervising employees in labor categories and with skills applicability to projects similar in size and scope of the contract. . • Demonstrated experience managing an infrastructure support program with requirements similar to the contract. . • Demonstrated knowledge of commercial hardware and software contract purchases • Demonstrated ability for oral and written communication with the highest levels of management including during the Oral Presentation and Question and Answer session. . • Demonstrated experience managing Cost Plus Award Fee type contracts with incentivized performance metrics. . . • Managed and developed uniquely complex work statements, scope/priority definition and the creation of budgets and schedules for several large complex global programs. Develops documents in accordance with appropriate standards and customer requirements and needs. Identifies global implications and determines appropriate response to those implications. • Defined overall high-level program plans and their interdependencies, managing communications between projects, and sets realistic objectives for project managers within a program. Documents program progress including implementation, timelines, issues, risks, and successes to maintain program course. Determined changes and/or corrections and implements as appropriate or approved. . • Maintained grade and quality of program deliverables within defined and agreed upon program requirements. Oversees adjustments and changes necessary. Communicates with client senior management to manage expectations, maintain smooth operations, and build client relationships. Communicates program goals and processes to the program team to ensure program continuity. • Lead major proposal efforts and creates strategies to establish business in new markets or in current accounts. Functions as a subject matter expert and provides project management methodology consulting to business unit personnel. Participates in contract negotiations with clients, sub-contractors, and vendors. • Balanced program resources (people, budget, material, time) to optimize program objectives for several large, complex, global projects. Monitors and reports budgetary concerns to achieve financial and performance objectives for several large, complex, global programs. Manages legal, contractual, and customer processes to ensure compliance with agreed upon requirements. Understands and determines course of action to comply with global or country specific regulations. • Managed complex projects with high level risk, identifies risks. Identifies and resolves issues impacting the productivity of several large, complex, global programs. Gathers appropriate information, assesses results and determines and recommends risk mitigation solutions and implements as appropriate. • Gathered feedback from client on program results; analyzes feedback and incorporates same into future programs. Identifies and determines global implications of program parameters and redefines, redesigns or revises as appropriate. • Determined, obtained and provided program metrics/status to stakeholders to communicate project progress. Leverages corporate synergies to improve customer information technology performance. • Selected and hired employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines. • Prepared and recommended operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary. Balanced program resources (people, budget, material, time) to optimize program objectives for several large, complex, global projects. ● Improved profitability by targeting inefficiencies, minimizing operating expenses and increasing revenue. ● 8-year track record of savings while managing annual budgets in excess of $2.5 million+. ● Through cold calls secured a new an undiscovered source of revenue in excess of $600k + ● Achieved a 25% increase in revenue over a 23-month period. ● Managed Project from a 22% loss to a 6% profit ● Awarded - Computer Sciences Corp., 1997 President's Excellence Award in Management. COMPUTER SCIENCES CORPORATION - Service Delivery Manager • Managed projects related to the deployment and utilization of desktop systems personal productivity tools and software across the Business Unit. • Directly addressed help requests from the Business Unit users based on Service Center Model and escalation process. • Participated in Key Enterprise and Business Unit projects in support of IT operations and development work. • Traveled to Business Unit operational sites to assess staff and process effectiveness and meet with business leaders to identify the needs of the business in the area of PC support and technical capabilities. • Lead the analysis of IT Service Center metrics and process improvement processes across the Business Unit. • Regular coordination and collaboration with IT infrastructure, applications and competency center manager and teams. • Managerial responsibilities for a team of employees to include defining work schedules, duties, objectives, performance reviews and salary management. • Built effective teams through recruitment of staff and development of direct reports. • Managed internal and external customer relationships to gather requirements, and provide quality services, and technology policy/direction to business unit. • Negotiated, managed, and purchased through vendor contracts for business unit. • Evaluated and leveraged new solutions for the business unit. • Managed to standard audit controls requirements and procedures. • Developed and managed to departmental budget. ● Reclaimed $32K for Computer Sciences Corp by review of previous year contract billing and payments, and negotiations with customer ● Reduced overtime expenses by $21K annually through employee training and cross training. ● Saved over $110k annual through negotiations of higher technical level positions with customer. COMPUTER SCIENCES CORPORATION - Data Center Manager • Coordinated the Data Center facility, design, and implement all Network, Server, Storage Attached Network (SAN) equipment and cable plant within the Data Center facility. • Responsible for environmentals of all Data Center facilities within the enterprise to meet equipment manufacturer's specifications ensuring optimal performance and maximum life expectancy. • Maintained and reported on operational performance as outlined in Service Level Agreements between the Data Center and technology owner. • Established and tracked Service Level Agreement with Facilities for services rendered such as supply and maintenance of commercial power feeds, backup generator, automatic transfer switch (ATS), HVAC, UPS, fire detection and suppression systems and brings resolution through the Corrective Action Plan process to problems or discrepancies to agreements. • Contributed to the daily operation and assist in the development and continuous improvement of the strategic direction of the Information Technology Infrastructure Organization. • Based on specific workloads slated for migration, work with each client and account team to develop an appropriate migration approach to achieve desired service level and financial targets. • Managed the creation of detailed project plans based on internal and client requirements to build out the new facilities and migrate internal and client workload to the new sites without service disruption outside scheduled outage windows. • Established strong governance processes to effectively communicate to all stakeholders and respond quickly and effectively to critical issues and risks with appropriate resolution. • Achieved schedule and financial targets as defined and approved in each business case. • Interfaced with accounts and clients in support of migration planning and execution. • Performed programme management responsibilities relative to all new data center activities. • Provided mentorship and coaching to project team members as needed to support project objectives COMPUTER SCIENCES CORPORATION - Project Manager • Working closely with department and project managers on schedules. • Prepared, track, monitor status, control and perform issue resolution throughout the a project's life cycle . • Documentation - Assist Engineers with document scheduling and updates, alert engineers on a weekly basis what is due to be issued, update schedule with actual issue dates . • Updated schedule status and track against baseline . • Action item list management - notify engineers of open action items and update action items as they are closed. • Reviewed Subcontractor and Vendor submittals & verify compliance with specifications. • Maintained submittal log for material data, shop drawings, & testing certifications. • Compiled, cost code, and report weekly work placement quantities. • Prepared monthly as-built markups on construction drawings. • Maintained and updated construction documents with latest addendums. • Tracked and verified delivery tickets and match to invoices. • Tracked and expedited material and equipment deliveries. • Assisted in establishing line & grade for installation of equipment. . • Provided management with regular reports on project work plans and status for information and resource management purposes COMPUTER SCIENCES CORPORATION - Senior Help Desk Manager: • Provided escalation point and direct supervision to the technical support team, as well as accurate metrics reporting on KPI’s and SLA’s. • Provided disaster recovery planning, training, and documentation • Managed acquisition, physical installation and configuration of and ensured highly reliable and available infrastructure (LAN/WAN, telecommunications, etc.). • Provided Accurate and timely management of system processing issues such as customer account set-up and stuck transaction issues. • Responsible for the team and associated operations of the Helpdesk and Windows infrastructure • Responsible for adherence to specified SLA’s for systems, applications and services availability. • Implemented and managed processes and procedures including review of Helpdesk tickets, determining trends and root cause corrective actions. • Provided close interaction and communications with various organizations gathering business requirements and implementing cost-effective, innovative technology solutions. • Was a technical resource for Windows infrastructure, Microsoft desktop applications, networking and telephony issues and actively participated and managed large scale projects. • Overall coordination of Helpdesk functions including resource scheduling, incoming ticket management and inventory management. • Focal point for ticket escalations; track, analyze and report on incoming Helpdesk tickets; provide root cause corrective action for trended issues: ensure adherence to response SLA. • Established close relationships with strategic vendors leveraging their areas of expertise; manages associated support contracts. • Worked with management to develop annual budget; works with the team to ensure budget adherence throughout the year. • Monitored open calls ticket queue to completion, assess problems, escalate resolution process when unable to resolve timely • Monitored ACD and ticket generating process daily • POC for ACD phone system issues • POC for "Customer Satisfaction" issues. • Monitored help desk open ticket queue • Assisted Team Leads in conducting annual "Performance Evaluations" of individual team members • Provided useful helpdesk and operations statistics, track and report trends in call volumes and helpdesk subject frequency. • Monitored ACD reports and proactively adjust staffing levels accordingly. • Monitored all opened tickets and work orders and ensures that subjects and resolutions are aligned with the Knowledge Management database. • Monitored all servers and circuits that are used in transmitting electronic files to third party vendors and associates. • Documented required Service Level Agreements for all servers and applications and report on deviations. • Strong Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library with specific experience in Incident & Problem Management. • Managed existing IT Help Desk team supporting 40,000+ users in multiple geographic region

What they like about Computer Sciences Corp:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

federal, government, Program, Vendor, subcontractor, contract, client, Technology, IDIQ, SLA, SOW, PROCUREMENT, purchase, supplier, management, director, Acquisition, task, project, proposal, budget, forecast, negotiation, labor, estimate, desktop, support, technical, liaison, FAR, RFP, Client Services, Data Center, Manager, Help Desk, Service Delivery, Technical Support, Operation

Skills

Program Management, Help Desk Management, Project Management, Technical Support Management, Life Cycle Management, Client Services Management, Contract Negotiations, Vendor/Supplier Management, Contract & Task Management, Partnership Building, Licensing & Contractors, Task Manager, • Vendor/Supplier Management , • IT Organizational Transformation, • Technology Support & Outsourcing Strategies, • Desktop Support - Infrastructure Support – Technical Support - , • Gov't contract types (FFP, CPFF, T&M, CPAF), • Responsible for the cost, schedule and technical performance of company programs/projects, • Federal Acquisition Regulations (FAR), Agency FAR Supplements and Cost Accounting Standards (CAS), , • Service Level Agreements (SLAs), • Statement of Work (SOW), Service Delivery Manager, Data Center Management

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