Northwest Airlines Work Values

Daily Duties at Northwest Airlines:

Supervised the call center team and performed training, meetings based upon changes in the airline. Negotiate prompt solutions based on customer’s perceptions with respect to company cost, while maintaining the importance of customer loyalty. Project a professional image through various means of communication to each passenger and document each concern to share with the product development department. Consistently meet performance goals and demands set in place for the department.

What they like about Northwest Airlines:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Skills

Microsoft Access, Excel, InfoPath, MS Office, Outlook (Express), PowerPoint, Publisher, Tool, Windows and Word Pad. Point, Contour, Encompass, Genesis. Airinc, ATIS, Charts, Concord, CP1, Crew Trac (Sabre), D1Term 32 Delta Radio, FDS, FDDEagle, Flight E, Flight Explorer, Flight Trac Plot, Eagle 32, NavData, Navtech, NWSESS, Mapping, Plotting, RadacPC, Septre, Storm Century and Worldspan. Consultant, Customer Service Trainer, Gate Planner, Flight Dispatcher (ATR, Brasilia, CRJ, B-727, B-757), Loan Officer, • Inside and Direct Sales, • Financial Management, • P&L Responsibilities, • Sales Training and Development, • Competitive Strategy Development, • Long and Short Range Planning, • New Client Development, • New Product Case Development

These are some of the questions we asked our climbers about their experiences with Northwest Airlines: