Ibm / Filenet Work Values

Daily Duties at Ibm / Filenet:

• Troubleshooting and Problem Resolution Specialist, 3rd level. Scope included image management, electronic content management, databases, operating systems, content enterprise management (AIX, Sun Solaris, HPUX, Windows), and client/server issues • Information Specialist. Assisted 1st/2nd Level Engineers with problem resolutions. • Trained and mentored new Support Engineers. • Technical liaison for software bug, product release, and vendor training meetings. • TAC Residency Instructor verification of partner knowledge required for certification. • Image Manager Utilities 2nd level, Near Line Storage solutions and software, NLS/CSAR (EMC/Centera), NLS/SSAR (Network Appliance/SnapLock), NLS/ISAR (IBM Tivoli/DR550) NAS and SAN storage solutions; HPII/MRII (high performance image import)(midrange import image) solutions; and DART image archive/restore solution on AIX, HP-UX, Sun Solaris, and Windows. • 2nd level hardware support. • First level Network support.

What they like about Ibm / Filenet:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Unix, Microsoft, Databases, Conent Management, FileNet, AIX, SUN Solaris, HPUX, Training, Hardware, Near Line Storage, SAN, NAS, Fiber, Technical, Instructure, Image Management, Operating System, ECM, Electronic Content Management, Troubleshooting, Information Specialist, EMC, Centera, Software, NLS, Network Appliance, Snaplock, HPII, MRII, Cold, Dart, Medical, Financial, Food Processing, Network, Trace

Skills

Specialist Technical Support for P8 Image Manager on AIX, HPUX, Sun Solaris, and Windows Platforms to the Fortune 500 companies., Extensive resolution solutions for thousands of organizations, resulting in enterprise wide system stabilization and increased system up-timer and performance increase, EDM lead for performance resolution of multiple FileNet systems across multiple states and countries., Experienced in the technical resolution of hardware including Servers, Workstations NAS, SAN, NLS (near line storage solutions) managed, un-managed storage, Tape, and Optical storage devices., Intuitive in-depth administrator training, policy and procedure implementation, issue escalation process and mandated use of Customer Service to multiple customers and certified partners., Provide in depth technical assistance to onsite technicians., Experience in testing of various software in multiple industries including Electronic Document Management, Electronic Content Management, Content Storage, Data Collection, Conversion utilities, Food Processing, Health Care, Financials, And Many other.

These are some of the questions we asked our climbers about their experiences with Ibm / Filenet: