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Comcast Cable Work Values
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Daily Duties at Comcast Cable:
Project Management: Selected to create, deploy, and manage technical operations for 350 person Virtual Call Center. First ever program for Comcast Cable. Successfully managed performance and operations of first team through 12-month pilot feasibility study. Managed development of operational, training, and performance management systems for Customer Care Agents working from home. Successfully deployed first 250 agents through extensive project management process. Documented and automated selection, setup, training, deployment, and performance management systems. Integrated technical, reporting, monitoring and performance management programs and processes of four separate Call Centers into one Virtual Call Center. Identified and recruited key personnel across all departments to participate in Virtual Call Center integration project. Virtual Call Center program selected as model for national deployment. Performance Management: Manage mid-level leadership team in Virtual Call Center. Selected, trained and deployed initial mid-level leadership and Customer Care team members. Selected and led highest performing virtual team across all four Customer Care Call Centers in California.
What they like about Comcast Cable:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
Technical Operations, Operations Management, Organizational Effectiveness, Performance Management, Leadership Development
Skills
P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Project Management, Performance Management, Operational Review, Operational Enhancement, Program Management, Quality Assurance, Technical Operations Management
Information about Comcast Cable
Company Rank: Not Available
Average length of employment : 18 years
Average salary of employees: $72,000
These are some of the questions we asked our climbers about their experiences with Comcast Cable:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Comcast Cable had these interests:
| Books | |
|---|---|
Now, Discover Your Strengths by Marcus Buckingham & Donald O. Clifton |
Leadership development book explaining how to discover and capitalize upon your talents and strengths and those of your organization. |
| First, Break All the Rules : What the World's Greatest Managers Do Differently |
Professional development book on how to obtain, challenge, and retain the best employees in your organization. Discusses how to succeed with front line managers. |
| The 7 Habits of Highly Effective People by Dr. Stephen R. Covey |
Personal and professional development book. |
| Websites | |
| Simple Truths: The Gift of Inspiration http://www.simpletruths.com/ |
Website for coporate motivational and inspirational media. |
| 212 The Extra Degree http://www.212movie.com/ |
Inspirational movie |
| Just Sell.com http://www.justsell.com/ |
Sales development, training and motivation resources. |
