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Syntellect, Inc. Work Values
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Daily Duties at Syntellect, Inc.:
Specific responsibilities included but are not limited to: Driving the problem solving process for complex issues, including leading customer calls regarding product functionality to fully diagnose, troubleshoot and resolve issues. Diagnose product issues and manage specific customer issues through delivery of a product patch or applicable resolution. Test and deploy application fixes in enterprise environments. Serve as escalation path and liaison between the Support organization and other departments. Lead conference calls with customers and coordinated all internal and external resources required. Prioritized, tracked and managed multiple customer issues concurrently.
What they like about Syntellect, Inc.:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
IVR, voice recognition, contact center software, Customer Service, Customer Support Engineer, Technical Support Specialist, Client Services Systems Analyst, Vocalpoint, Premier/Infobot, CTI Server, Senior Technical Support Specialist, Data Control Specialist II, Client Care, Self-Service System Administration, Speech Recognition, ACD, Voice processing, ANI/DNIS, ASR (Advanced Speech Recognition), TDD, TTS, Voice Forms, Proactive Notification, Outbound Calling Campaign, Voice Recording, Sybase, NetOp, VistaGen, Call Flow, InfoStore, VRU
Information about Syntellect, Inc.
Company Rank: Not Available
Average length of employment : 15 years
Average salary of employees: $58,750
These are some of the questions we asked our climbers about their experiences with Syntellect, Inc.:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Syntellect, Inc. had these interests:
| Magazines | |
|---|---|
Home & Garden |
Gardening/home decorating magazine |
| Websites | |
| Inside Tech |
Tech website |
