Citigroup Work Values

Daily Duties at Citigroup:

• Function as audit liaison for Citi Retail Services, coordinating on-site visits from federal regulators, internal auditors, and internal compliance departments. Administer deliverables, facilitate opening meetings, and mediate discussions between auditors and senior business managers, both at the home office and in satellite locations in the U.S., Canada, and Puerto Rico. - Managed regulatory exam between Citi Retail Services and the federal Office of Thrift Supervision, inclusive of all business areas, at a time of heightened regulatory scrutiny in the financial industry. - Directed multiple successful internal audits of local and satellite operations. - Facilitate ongoing quarterly internal business monitoring of client-facing and back-office operations. • Supervise team of three business control employees responsible for the following functions: Records Management, Disaster Recovery Planning, Information Security, Policies and Procedures, and Vendor Management. Lead team with annual goal-setting, development plans, semi-annual performance reviews, and performance improvement plans, if needed. • Project management of compliance and control project teams, comprised of cross-functional members based locally and throughout North America, to ensure timely adherence to new regulatory requirements, or in response to real or potential audit issues. • Manage the quarterly control self-audit program, the control foundation for the business. Using the Six Sigma-based Lean Controls Methodology, increased efficiency of testing program by focusing on Important Risks and Key Controls. • Identify areas for process improvement through operational auditing, and work with departments to implement. • Write memoranda for, give presentations to, and work directly with business managers and senior executives to identify issues and develop corrective action plans, and manage these plans to resolution. • Develop, distribute and present training materials to all levels of staff regarding control initiatives and compliance requirements.

What they like about Citigroup:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Control, Compliance, Management, MBA, Marketing, Strategic, Improvement, Operations, Service, Customer Service

Skills

Business Operations Control, Compliance Management, Marketing Material Production, Tradeshow & Conference Coordination, Client Services, Media Planning, Office Management, Regulatory and Audit Coordination

These are some of the questions we asked our climbers about their experiences with Citigroup: