Us Search Work Values

Daily Duties at Us Search:

Supervised and developed teams to successfully fulfill all call center criteria while maintaining a response team to Internet requests and service. Act as manager to oversee hiring, and made key decisions regarding staffing needs, workflow and production standards. Improved team performance to reach and exceed call center standards of all inbound calls including a 5 second or less answer time. Worked closely with the internet response team to improve the quality of emails and create responses with a one answer resolution. This reduced the number of emails by 25% and reduced a 4-5 day response time to within 48 hours or less. Implemented and presented all staff training, which ensured consistent customer satisfaction and reduced call time and email response time. Created goals for team productivity requirements, representative goals and oversaw schedules which ensured call coverage and ensured timely response to customers.

What they like about Us Search:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

manager, supervisor

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , trainer

These are some of the questions we asked our climbers about their experiences with Us Search: