Us Search Work Values

Daily Duties at Us Search:

Supervised and developed teams to successfully fulfill all call center criteria while maintaining a response team to Internet requests and service. Act as manager to oversee hiring, and made key decisions regarding staffing needs, workflow and production standards. Improved team performance to reach and exceed call center standards of all inbound calls including a 5 second or less answer time. Worked closely with the internet response team to improve the quality of emails and create responses with a one answer resolution. This reduced the number of emails by 25% and reduced a 4-5 day response time to within 48 hours or less. Implemented and presented all staff training, which ensured consistent customer satisfaction and reduced call time and email response time. Created goals for team productivity requirements, representative goals and oversaw schedules which ensured call coverage and ensured timely response to customers.

What they like about Us Search:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

manager, supervisor

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , trainer

These are some of the questions we asked our climbers about their experiences with Us Search: