Healthcare Services Group, Inc. Work Values

Daily Duties at Healthcare Services Group, Inc. :

Senior District Manager, 4/07 to 2/09 Regional Recruiting / Training Manager, 2/07 to 4/07 Account Manager, 10/06 to 2/07 Description: Plan, direct, & coordinate environmental service (housekeeping, laundry, & floor care) operations ($5.5+ million annual budget) & personnel (300+ associates) of facilities (25+ accounts), such as hospitals, long term care facilities & other medical clinics (3,000+ total beds). Tasks: • Inspect work performed to ensure that it meets specifications & established standards. • Plan & prepare employee work schedules & job routines. • Perform or assist with cleaning duties as necessary. • Investigate complaints about service & equipment, & take corrective action. • Coordinate activities with other departments to ensure services are provided in an efficient & timely manner. • Check equipment to ensure that it is in working order. • Inspect & evaluate the physical condition of facilities to determine the type of work required. • Select the most suitable cleaning materials for different types of linens, furniture, flooring & surfaces. • Instruct staff in work policies & procedures, required training & education (OSHA & JCAHO), & the use & maintenance of equipment. • Forecast necessary levels of staffing & stock at different times to facilitate effective scheduling & ordering. • Inventory stock to ensure that supplies & equipment are available in adequate amounts. • Evaluate employee performance & recommend personnel actions such as promotions, transfers & dismissals. • Establish & implement operational standards & procedures. • Select & purchase new equipment, supplies & furnishings. • Recommend changes that could improve service & increase operational efficiency. • Screen job applicants, & hire new employees. • Perform financial tasks, such as estimating costs & preparing & managing budgets. • Prepare reports on activity, personnel & information such as work performed & departmental expenses. • Negotiate contracts with clients & vendors. Selected Contributions: • Spearheaded a 314% district expansion partially through strategic alliances with major accounts. • Amassed a remarkable management team by identifying competent talent, instilling a strong work ethic & strengthening referrals that effectively cut district direct labor costs 11%. • 210% district revenue growth via persuasive negotiations & acquisitions of 9 new accounts. • Strategically improved district facility tour scores 18% through strengthening client relationships, implementing quality control inspections & solidifying operations. • 321% increase in district profits during my first year. • Recognized Recruiting / Training Manager for the entire region (Texas & Louisiana – 144 accounts).

What they like about Healthcare Services Group, Inc. :

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Skills

* Team Building , * Proven Leader , * Cost Reduction , * Revenue Growth, * Quality Control , * Increase Profits, * P & L Management , * Strategic Alliances , * Product Management , * Client Relationships , * Mentoring & Coaching , * Acquisitions & Mergers , * Operations Management , * Successful Negotiations , * Dynamic Business Planning , * General Maintnance Repairs / Carpentry, * Quality Floor Care, * Diligent Recruiter, * Very Loyal

These are some of the questions we asked our climbers about their experiences with Healthcare Services Group, Inc. :