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Convergys Work Values
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Daily Duties at Convergys:
Accomplished the company goal of providing world class support to Juniper customers with various issues ranging from basic set-up and configuration questions of the IVE; issues with the SSL-VPN Appliance’s rewriter features and VPN clients. Also successfully supported customers with configuring the SSL-VPN Appliance to work with Microsoft’s Exchange server, Active Directory authentication, LDAP authentication, RSA and RADIUS authentication. OWA, Outlook mail programs, and Windows XP SP2 compatibility issues. Configuring of the SSL-VPN Appliance to be compatible with Citrix server and the ICA files, both custom and default. Troubleshoot Access Control Lists, Group policies, SAMBA and Active Directory shares, Microsoft Distributed File Shares; Web based applications and other compatibility issues. Supported customers with upgrading the SSL-VPN Appliance software and troubleshooting issues from upgrades. Created documentation of customer issues and resolution methods used. Recreated customers issues in a test environment, escalate “bugs” in software following defined procedures for documenting and reporting issues. Supported Return Merchandise Agreement procedures. Able to read Packet Sniffs and Proxy server logs to determine port usage, protocols, communication methodologies, and network conflicts.
What they like about Convergys:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
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Information about Convergys
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $0
These are some of the questions we asked our climbers about their experiences with Convergys:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
