Convergys Work Values

Daily Duties at Convergys:

Accomplished the company goal of providing world class support to Juniper customers with various issues ranging from basic set-up and configuration questions of the IVE; issues with the SSL-VPN Appliance’s rewriter features and VPN clients. Also successfully supported customers with configuring the SSL-VPN Appliance to work with Microsoft’s Exchange server, Active Directory authentication, LDAP authentication, RSA and RADIUS authentication. OWA, Outlook mail programs, and Windows XP SP2 compatibility issues. Configuring of the SSL-VPN Appliance to be compatible with Citrix server and the ICA files, both custom and default. Troubleshoot Access Control Lists, Group policies, SAMBA and Active Directory shares, Microsoft Distributed File Shares; Web based applications and other compatibility issues. Supported customers with upgrading the SSL-VPN Appliance software and troubleshooting issues from upgrades. Created documentation of customer issues and resolution methods used. Recreated customers issues in a test environment, escalate “bugs” in software following defined procedures for documenting and reporting issues. Supported Return Merchandise Agreement procedures. Able to read Packet Sniffs and Proxy server logs to determine port usage, protocols, communication methodologies, and network conflicts.

What they like about Convergys:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Linux, Windows XP, Red Hat, Fedora

Skills

These are some of the questions we asked our climbers about their experiences with Convergys: