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Commerce Clearing House Work Values
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Daily Duties at Commerce Clearing House:
• Provided telephone support for technical system and software application related calls. Time breakout: Phone support: 85% and testing 15%. Secondary duties include manual quality assurance testing of product lines • Provided quality assurance testing for the ProSystem Fx product lines and reporting issues appropriately • Assisted other departments with support and testing requirements to ensure company objectives are met • Assisted with new hire and ongoing training programs for support staff • Assisted with training and mentoring seasonal support staff • Acted as mentor to seasonal support staff • Ensured all call tickets are properly documented per departmental guidelines • Kept management informed of any unresolved calls on a daily basis • Identified reoccurring problems received through customer calls and escalated them for review • Assisted other representatives and departments with customer related problems • Maintained high quality standard minimizing customer callbacks for assistance
What they like about Commerce Clearing House:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Skills
Information about Commerce Clearing House
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $0
These are some of the questions we asked our climbers about their experiences with Commerce Clearing House:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
