Hanover Insurance Company Work Values

Daily Duties at Hanover Insurance Company:

*Oversee daily operation of the personal lines underwriting/processing team for the states of Connecticut,Maine,New Hampshire,Rhode Island and Vermont. Written premium $84 Million.Team consisted of 20 reports. * Oversaw the daily activities of the countrywide personal lines cancellation unit. The unit handled all personal lines cancellation/nonrenewal notices and other mandatory notices for all Hanover states with the exception of the midwest which was handled out of Michigan. * Monitored underwriting workflows/decisions on a daily basis to assure policies/endorsements were being issued in a timely manner and to assist with the mentoring of the less experienced underwritiers. Also performed a monthly audit in conjunction with the technical underwriting team from home office. *Revised Workflows and implemented a cross training program which enabled the team to maximize productivity. Cross trained processors with assistant underwriters, assistant underwriters with underwriters and cross trained underwriters across several states. Increased level of authority for all team members after completion of cross training. * Worked with agents, marketing, and underwriyters on different issues. *Met with senior corporate and regional managers to review product performance and develop satte strategies. Participated in agency council meetings semi-annually.Met with regional management, marketing, and underwriters to review the performance of each agent in the region. * Reviewed potential book rolls and decided whether or not to accept the book roll.

What they like about Hanover Insurance Company:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Knowledge of personal lines multi-state regulations, Able to address, Consistently provide outstanding customer service, Software-Microsoft Excel, Excellent research, Manage

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , People Management, Research, Analytical

These are some of the questions we asked our climbers about their experiences with Hanover Insurance Company: