Bausch & Lomb Work Values

Daily Duties at Bausch & Lomb:

• BAUSCH & LOMB INC. - St. Louis, MO. (formerly Storz Instrument Co., held 7 positions) Jan 1989 – Jan 2006 Bausch & Lomb and Storz Instruments are medical device manufacturers that service and support state of the art ophthalmic microsurgical and refractive equipment. Bausch & Lomb is a $2.3B company that acquired Storz in 1998. Installed Base Program Manager (Installed Base Quality) – Bausch & Lomb Inc. (2 Direct Reports, ~ $5M Project Budgets) * Created service deployment plans for product change and new product launch. These projects included all logistics surrounding revision change of hardware, software, and new product launch. Details included strategic planning, time lines, due dates, schedules, territory responsibilities, training, installation, parts distribution, technical documentation, security, installed base tracking, modifications, testing, and validation. These programs assured service readiness. * Collaborated with R&D and D&D to create a Product Development Management Process (PDMP) that standardized Product Service infrastructure to accommodate service and support of new product introduction and revision change. * Developed operational procedures to track critical configuration aspects of the installed base and coordinated with appropriate departments. * Organized programs in response to product recalls, FDA violations (483), and field corrective action. * Represented and led auditing for product support quality ISO13485 compliance. Supervisor, Technical Support (Global Product Services) – Bausch & Lomb Inc. (10 Direct Reports, 37 Indirect Reports, $1.2M Budget) * Provided service support leadership for department staff (Field Service, Call Center, Engineers, and Admin). * Participated in design review meetings to provided technical service expertise for new product development. * Teamed up with Engineering and visited supplier sites of new technology to evaluate products and operations. * Participated in monthly quality meetings and led cross functional weekly meetings to reduce product complaints. Senior Technical Support Specialist (Global Technical Services) – Storz Instrument Co. * Participated in clinical Field Observation Study (FOS) design validation programs and investigated design failures. * Translated Voice of Customer (VOC) into measurable requirements to achieve design change and validation. * Responsible for competitive product evaluations, Failure Mode Effect Analysis (FMEA), & engineering projects. * Created training curriculums and instructed in Australia, China, Germany, Japan, Singapore, and the US. Technical Support Specialist (Technical Services) – Storz Instrument Co. * Provided technical phone support, troubleshooting, and parts diagnosis to users of sophisticated instrumentation. * Transferred engineering knowledge and specifications into training programs, user instruction, and manuals. * Tested and evaluated engineering prototype products during development stages. * Developed new product software requirements and conducted validation testing. Senior Service Technician (Diagnostic Service Center) – Storz Instrument Co. * Provided tier 3 (top level) field services when normal repair technicians were unable to resolve field issues. * Created corporate policies, procedures, and technical bulletins within ISO 13485, and 21CFR standards. * Used Kaizen to reduced turnaround time 20% by eliminating non-value added activity and reorganizing flow process. Product Service Technician (Diagnostic Service Center) – Storz Instrument Co. * Field and depot repair, calibration, installation, and preventative maintenance of medical devices. * Eliminated over $94,000 of annual expense caused by improper use of equipment. * Consultant for medical device manufacturing and production rework. Associate Service Technician (Equipment Repair) – Storz Instrument Co. * Repaired electronic, fiber optic, hydraulic, laser, optical, mechanical, pneumatic, and ultrasound medical devices. * Achieved top-level quality control acceptance status (includes ISO9001 Compliance).

What they like about Bausch & Lomb:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

product development, CAPA, Quality, Service Repair, Technical Support, Engineering Change Order, medical device, quality audit, ISO 13485

Skills

These are some of the questions we asked our climbers about their experiences with Bausch & Lomb: