Access Point Medical Work Values

Daily Duties at Access Point Medical:

• ACCESS POINT MEDICAL, LLC. - St. Louis, MO. (Office closed) Jan 2006 – Dec 2006 Access Point Medical is a start up manufacturer and distributor of home care Durable Medical Equipment (DME). Director, Technical Services – Access Point Medical (4 Direct Reports, $300,000 P/L Budget) Recruited by Vice President of Marketing & Product Innovation * Held leadership responsibility for service & support operations and quality engineering. This included acquiring and converting a 30,000 sq ft warehouse/office facility into a complete start up service and support center for over 100 medical products. Hired direct reports and established a professional organization with technical phone support, product support lab, depot repair, parts inventory, shipping/receiving, and quality engineering. * Created product-modification deployment plans containing strategy, goals, logistics, budget, people resources, technical product detail, fixture construction, engineering change order, assembly line layout, validation, and authorization/release of product. Organized and directed manufacturing rework projects at local and remote locations. These programs increased profit margin 20% and achieved customer satisfaction by eliminating back-orders. * Developed trending codes and reporting to analyze product complaints per line item. Created and tracked corrective action (CAPA) to resolve product issues and comply with FDA requirements. * Conducted ISO 9000:13485 auditing and failure investigations with risk assessments that have reduced expense and company liability. Also conducted Failure Mode Effect Analysis (FMEA) on return products and used data to improve new product development as well as continuous process improvement for existing products. * Reduced spare parts expense by 76% through use of Finished Goods and RMA salvage programs. Also developed tool-less field repair through an innovative Repair Exchange Program and eliminated $50K in labor expense. * Evaluated new products/suppliers and validated engineering product change, pre and post manufacturing transfer.

What they like about Access Point Medical:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

product development, CAPA, Quality, Service Repair, Technical Support, Engineering Change Order, medical device, quality audit, ISO 13485

Skills

These are some of the questions we asked our climbers about their experiences with Access Point Medical: