Aaa Work Values

Daily Duties at Aaa:

Designed and implemented “Help Desk” functionality for Contact Center and Field staff. Developed an Internet Customer Service unit. Managed an Outbound and Inbound Retention process. Assisted in the development of training curriculum related to corporate culture. Held complete operational responsibilities for the First Notice of Loss (Claims) Call Center that included 14 exempt managers and over 200 non-exempt staff. Ultimately responsible for this business units Staffing, Human Resource Management, Production, Vendor Management, Budget, Project Management, etc. Managed Insurance Sales staff of up to 20 Licensed Agents and Marketing Associates (Auto, Home and Life insurance) in multiple locations. Recruited, Hired and Trained sales and support staff. Created market plans for 4 offices. Directed quality assurance and corporate compliance activities. Accomplishments Functioned as a project lead for development of curriculum related to business wide training focused on corporate values, brand recognition and internal feedback. Trainings were developed for two consecutive years and both were delivered to all 6,500 corporate employees. Managed and owned Membership and Internet Help Desk processes. Assisted in the redesign of the Claims Direct Access (CDA) processes to include the “ownership” of various types of automobile/home owner’s insurance claims. Led 4 offices to exceptional production during the economic down-turn of 2008 and 2009. For the 1st quarter of 2009 these offices led the Las Vegas Valley in production verses goal for both P&C and Life Insurance production.

What they like about Aaa:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Call Center Manager, Call Center Director, Operations Manager, Sales Manager, Leader, Curriculum Development, Business Manager, Manager, Director, Sales, Operations, Financial Service

Skills

Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Sales Coaching, Call Center Management, Problem Identification, Leadership, Collaboration, Loyalty Development

These are some of the questions we asked our climbers about their experiences with Aaa: