Beth Israel Deaconess Medical Center Work Values

Daily Duties at Beth Israel Deaconess Medical Center:

• Managed all administrative operational functions of the 30,000 patient practice. (7 clinics). • Served as interim operation’s manager for 9 months. • Developed processes and procedures to ensure efficient processing of work and provided customer service through problem resolution and prevention. Knowledgeable of human resources management techniques. • Organized schedules; managed staff and set up training to improve delivery of services. Acted as liaison for physicians, staff and administrative based managers. Resolved immediate problems with the department or unit and acted as a resource in the area of health center policies and procedures. Supervised 15 support staff as direct reports. • Oversaw and coordinated selection processes; recruitment, interview selection and selection procedures. Evaluated credentials, checked references. Investigated documented and resolved personnel issues and complaints at all levels in the organization. Designed and implemented training curriculum for staff. o Took over back-log, established plan with milestones and successfully revamped medical records filing system to function at full capacity in 12 months o Served as interim operation’s manager for 9 months and realized a 30% decrease in patient complaints o Established goals and responsibilities that clearly defined tasks and improved overall organization and productivity o Hired, trained, coached and mentored support staff Administrative Coordinator (04/01 – 04/02) • Directed meetings, clinical schedules, patient admissions and conferences. Interfaced with patients to ensure patient satisfaction. • Assisted with fiscal activities including initiating authorization of expenditures, monitoring accounts, and processing purchase orders. Developed financial and statistical reports, performed billing/collections for private practices and simple payroll. • Acted as liaison with BIDMC Human Resources Department and handled confidential employee information. o Organized scheduling, coordinated client engagements and ensured all levels of customer satisfaction o Mentored and trained staff

What they like about Beth Israel Deaconess Medical Center:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Project Management Organizational DevelopmentFinancial Management Team-Building/LeadershipTraining/MentoringChange Management Recruitment

Skills

These are some of the questions we asked our climbers about their experiences with Beth Israel Deaconess Medical Center: