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Nec Work Values
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Daily Duties at Nec:
Often-changing management role with overall responsibility for several departments including: Data Systems Engineering (evaluation, testing, and support for converged products; primarily Windows, CTI/TAPI, and VoIP applications); Convergent Technology Support (Applications, Voice Mail, IP Products); Professional Services (design and implementation services); Customer Support/Dispatch (contact center; dispatching technicians and vendors); Configuration and Deployment Services (pre-staging NEC and 3rd-party equipment to customer specifications). Managed two to three supervisors, each with eight to fourteen direct reports Acted as second (and usually final) level of escalation for customer issues Identified career development requirements for supervisors and engineers, and arranged necessary training Identified process deficiencies and developed corrective actions and resolutions Interfaced with evaluation and development groups Managed Webmaster (for Support and Professional Services) correspondence and call-tracking infrastructure Managed resources for Professional Services Created and reviewed Professional Services Statement of Work contracts Reviewed vendor and OEM contracts for support-related issues and concerns Acted as liaison to engineering, development, and customer service departments of various business units, and to overseas development group
What they like about Nec:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
Telecommunications, Technical Support, Contact Center, Technical Training, Executive Escalations, Engineering, Operations, Contracts, Professional Services, Process Engineering, Vendor Management
Skills
Information about Nec
Company Rank: Not Available
Average length of employment : 5 years
Average salary of employees: $119,000
These are some of the questions we asked our climbers about their experiences with Nec:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
