Nec Work Values

Daily Duties at Nec:

Often-changing management role with overall responsibility for several departments including: Data Systems Engineering (evaluation, testing, and support for converged products; primarily Windows, CTI/TAPI, and VoIP applications); Convergent Technology Support (Applications, Voice Mail, IP Products); Professional Services (design and implementation services); Customer Support/Dispatch (contact center; dispatching technicians and vendors); Configuration and Deployment Services (pre-staging NEC and 3rd-party equipment to customer specifications). Managed two to three supervisors, each with eight to fourteen direct reports Acted as second (and usually final) level of escalation for customer issues Identified career development requirements for supervisors and engineers, and arranged necessary training Identified process deficiencies and developed corrective actions and resolutions Interfaced with evaluation and development groups Managed Webmaster (for Support and Professional Services) correspondence and call-tracking infrastructure Managed resources for Professional Services Created and reviewed Professional Services Statement of Work contracts Reviewed vendor and OEM contracts for support-related issues and concerns Acted as liaison to engineering, development, and customer service departments of various business units, and to overseas development group

What they like about Nec:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Telecommunications, Technical Support, Contact Center, Technical Training, Executive Escalations, Engineering, Operations, Contracts, Professional Services, Process Engineering, Vendor Management

Skills

These are some of the questions we asked our climbers about their experiences with Nec: