Dialog Work Values

Daily Duties at Dialog:

• Lead and oversee all functions within the KC geared toward customer programs and project development. • Ensure the operation of an efficient customer service organization that consistently achieves high levels of customer satisfaction, service and retention. • Manage up to 8 staff with diverse roles (content/product/subject specialties) for performance and development, balancing team duties and ensuring availability for project assignments • Delegate projects to global Knowledge Center staff, utilizing diverse skill sets, in cooperation with other Knowledge Center managers; monitor progress to ensure projects are completed successfully and on time • Market programs to sales, define priorities for revenue development, target at-risk accounts and develop customer and sales communications. Lead and oversee activities related to customer problem resolution. • Solely responsible for the rebranding, program conception, implementation, marketing and expansion of a global Research Services program, to market Dialog’s in-house expertise and increase its revenue.

What they like about Dialog:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Learning, training, leading, instructional design, curriculum, manage, direct, communications, interpersonal, skills, liaise, network

Skills

These are some of the questions we asked our climbers about their experiences with Dialog: