Dialog Work Values

Daily Duties at Dialog:

• Lead and oversee all functions within the KC geared toward customer programs and project development. • Ensure the operation of an efficient customer service organization that consistently achieves high levels of customer satisfaction, service and retention. • Manage up to 8 staff with diverse roles (content/product/subject specialties) for performance and development, balancing team duties and ensuring availability for project assignments • Delegate projects to global Knowledge Center staff, utilizing diverse skill sets, in cooperation with other Knowledge Center managers; monitor progress to ensure projects are completed successfully and on time • Market programs to sales, define priorities for revenue development, target at-risk accounts and develop customer and sales communications. Lead and oversee activities related to customer problem resolution. • Solely responsible for the rebranding, program conception, implementation, marketing and expansion of a global Research Services program, to market Dialog’s in-house expertise and increase its revenue.

What they like about Dialog:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Learning, training, leading, instructional design, curriculum, manage, direct, communications, interpersonal, skills, liaise, network

Skills

These are some of the questions we asked our climbers about their experiences with Dialog: