Wright Express Work Values

Daily Duties at Wright Express:

Determined organizational functionality for technical implementations. Managed Implementation and Service Support team. Provided time Management and Work Flow Analysis. Provided comprehensive capacity planning. Standardized processes and procedures. Determined functional requirements. Provided functional specifications. Trouble shooting and problem resolutions. User/programmer training. Customer Service Support • Re-engineered Technical Implementations Team improving turnaround time and increasing revenue by $3.2 million per year. • Created a computerized error checking system for rejected credit card charges that generated $500k in missed revenue within a 24-hour period while simultaneously eliminating processing wait time for this previously manually intensive application. • Created comprehensive employee hiring recommendation for capacity planning that was presented to executive staff and became company template for determining hiring needs. • Provided team cross training ensuring ability to perform any type of requested implementation or support thereby reducing turnaround time and increasing client satisfaction ratings. • Reviewed requested projects to determine if they would produce revenue or savings to the company.

What they like about Wright Express:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Directer, Vice President, CIO, Trainer, Implementation, Access, Liason, Customer Service

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Microsoft Office Products, Access and Relational Databases, Microsoft Server 2003, Windows XP, Acrobat Professional, Crystal Reports, Adobe CS3 Web Development Software, TCP/IP, VPN, Internet, ISP, POS

These are some of the questions we asked our climbers about their experiences with Wright Express: