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Openwave Work Values
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Daily Duties at Openwave:
* Managed a team of desktop service professionals serving the 2,400 Openwave clients located in the Americas. Analyzed service operations to redesign, sustain and reinvent optimal business processes to address the objectives of the Business. Led the desktop team in development of case management, service metrics, service level agreements and workflow processes to both optimize services provided to the clients and eliminate the case backlog * Completed the 90-Day Service Improvement Initiative, Network Anti-Virus Project, Knowledge Base, IBM Servicing Project, Desktop/Laptop Tracking Process, Global Software Acquisition Process, New Hire Process, and the Asset Management Process. Collaborated with clients and team members to develop requirements, system designs, developed project budgets, and managed to budgets. Data modeling; entity relationship and logical model use cases utilized for processes. Ensured pilots or staged implementation plans completed as appropriate to the project.
What they like about Openwave:
The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.
Tags
Technical Project Management, Functional Management, Business Process Re-Engineering, Business Analysis, CRM
Information about Openwave
Company Rank: Not Available
Average length of employment : 0 years
Average salary of employees: $116,500
These are some of the questions we asked our climbers about their experiences with Openwave:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
