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Openwave Work Values
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Daily Duties at Openwave:
* Managed a team of desktop service professionals serving the 2,400 Openwave clients located in the Americas. Analyzed service operations to redesign, sustain and reinvent optimal business processes to address the objectives of the Business. Led the desktop team in development of case management, service metrics, service level agreements and workflow processes to both optimize services provided to the clients and eliminate the case backlog * Completed the 90-Day Service Improvement Initiative, Network Anti-Virus Project, Knowledge Base, IBM Servicing Project, Desktop/Laptop Tracking Process, Global Software Acquisition Process, New Hire Process, and the Asset Management Process. Collaborated with clients and team members to develop requirements, system designs, developed project budgets, and managed to budgets. Data modeling; entity relationship and logical model use cases utilized for processes. Ensured pilots or staged implementation plans completed as appropriate to the project.
What they like about Openwave:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
Technical Project Management, Functional Management, Business Process Re-Engineering, Business Analysis, CRM
Information about Openwave
Company Rank: Not Available
Average length of employment : 0 years
Average salary of employees: $116,500
These are some of the questions we asked our climbers about their experiences with Openwave:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
