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Cablevision Systems Corporation Work Values
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Daily Duties at Cablevision Systems Corporation:
Led reduction of operational exceptions and processing errors by 30% and reduction of customer installation appointment reschedules related to exceptions by 40%. Created and launched a new specialized team to provide “white-glove” treatment to all business customers, improving customer loyalty and overall experience. Coordinated closely with third-party vendors to develop new work management tool to systemically route new work tasks to available employees based on skill-set. New approach significantly reduces administrative handle time and enhances efficiency and management visibility to productivity. Recommended and supported the deployment of a new process to systemically re-try specific exception / error types before presenting them to a user for manually resolution. Strategy reduces specific manual tasks by 70%. Implemented use of an automated dialer to facilitate outbound customer contact to minimize the resources required for outbound calling, making additional resources available for other operational tasks. Recommended and managed project to implement alternative electronic option for prospective customers to authorize their service conversion to Optimum Voice through the internet via Electronic Letter of Authorization (eLOA). Proposal provides the customer with an easier transaction method compared to existing Interaction Voice Response (IVR) method and significantly reduces support costs.
What they like about Cablevision Systems Corporation:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
Customer Service, Management, Process Improvement, Administration, Microsoft Office, Business Analysis
Skills
Information about Cablevision Systems Corporation
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $70,000
These are some of the questions we asked our climbers about their experiences with Cablevision Systems Corporation:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
