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Vi Ntek Work Values
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Daily Duties at Vi Ntek:
Supervise a staff of 25 employees, both customer support and title clerks. Responsible for all aspects of customer implementation and care. Project management, client contact, database management, call center operations. Reports to Director of Operations and keeps him updated on daily statistics. Plan, develop and implement strategy for operational management and development so as to meet agreed organizational performance plans. Establish and maintain appropriate systems for measuring necessary aspects of operational management and development in conjunction with IT. Monitor, measure and report on operational issues, opportunities and development plans and achievements. Manage and develop direct reporting staff of 25 in call center and 10 other employees. Liaise with other departmental managers so as to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements. Contribute to the evaluation and development of operational strategy and performance in co-operation with the executive team. Create and implement process for the triage of requests and escalations. Negotiate and monitor service level agreements with other support groups for clients. Design and launch new work flow procedures.
What they like about Vi Ntek:
A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.
Tags
Customer Service, Management, Telecommunications, Project Management, Administrative, MS Office, Excel, Budget
Skills
Information about Vi Ntek
Company Rank: Not Available
Average length of employment : 3 years
Average salary of employees: $40,000
These are some of the questions we asked our climbers about their experiences with Vi Ntek:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
