Comcast Work Values

Daily Duties at Comcast:

Resolve complex customer issues covering a full range of services in a prompt, professional manner with the goal of exceeding customer expectations through customer follow-up on installation/service quality, process requests on a direct customer contact basis Evaluate, coach and counsel personnel in the performance of their duties, and communicate all training needs to Manager. Maintain expertise in communicating various products and services to customers Communicate and monitor performance of business initiatives, sales, service and performance standards and goals for the department staff. Work with cross-functional departments to resolve customer issues and address process improvements opportunities Compile Monthly/Weekly/Daily reports Hiring, training and development of staff.

What they like about Comcast:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Customer Service, Management, Telecommunications, Project Management, Administrative, MS Office, Excel, Budget

Skills

These are some of the questions we asked our climbers about their experiences with Comcast: