Comcast Work Values

Daily Duties at Comcast:

Resolve complex customer issues covering a full range of services in a prompt, professional manner with the goal of exceeding customer expectations through customer follow-up on installation/service quality, process requests on a direct customer contact basis Evaluate, coach and counsel personnel in the performance of their duties, and communicate all training needs to Manager. Maintain expertise in communicating various products and services to customers Communicate and monitor performance of business initiatives, sales, service and performance standards and goals for the department staff. Work with cross-functional departments to resolve customer issues and address process improvements opportunities Compile Monthly/Weekly/Daily reports Hiring, training and development of staff.

What they like about Comcast:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Customer Service, Management, Telecommunications, Project Management, Administrative, MS Office, Excel, Budget

Skills

These are some of the questions we asked our climbers about their experiences with Comcast: