Us Bank Work Values

Daily Duties at Us Bank:

As a senior lead sales banker I manage a team of sales bankers that receive inbound customer calls in a call center environment. They deal with numerous customer transactions, account opening procedures, and different customer questions and issues on a daily basis. My main focus is to make sure my team provides professional customer service over the telephone while profiling customers’ account relationships for referral opportunities for other products and services that would benefit the customer's financial well-being with the bank. I have the authority to override any transactions that a sales banker on my team cannot complete and I also take all escalated calls from my team or help them de-escalate their call so they can stay on the call and have an opportunity to cross-sell to the customer on the phone and complete the phone call. I also review calls daily for quality assurance and proper and professional sales techniques. After reviewing the calls I provide my team with the proper coaching sessions they need to help them better the quality and effectiveness of their calls. My job has provided me with the training and experience to learn what it takes to provide quality customer service to customers in a fast paced environment. My job has also helped me become strong at profiling customers’ relationships with our financial institution and has taught me that building a strong rapport with customers while servicing their individual needs is a key component in maintaining and establishing a long term relationship with our financial institution; always looking towards the larger picture, which is trying to improve the customer's financial well-being by providing the customer with the most beneficial account products and services and a positive customer service experience. Before I became a senior lead sales banker I was a supervisor at an in-store retail branch for US Bank. I focused mainly on employee sales and employee teller operations. I developed different sales and marketing strategies for banking products and helped employees familiarize themselves with sales and product knowledge. I problem solved and made impromptu decisions when I was a manager on duty and dealt with customer concerns and issues on a daily basis. I was in charge of overriding transactions for employees at the teller line, signing off on teller balancing records, responsible for monthly drawer and vault cash audits, check and expense accounts record keeping and audits, responsible for making sure employees followed bank policy, regulations and compliance, balancing the ATM and vault, and opening and closing the branch properly to policy procedure rules. Working at the in-store retail branch helped me create a strong knowledge of the banking industry and its wide range of terminology, services and products. Gaining the experience of working in an in-store branch also helped me create my own cross-selling sales techniques to become very comfortable with talking to customers about different products and services that banks offered. I learned of the importance to provide excellent customer service at all times, to all customers, no matter how difficult or stressful the situation might be. The opportunity to become a supervisor gave me the manager experience I needed to become confident at successfully leading by example and established my initiative to lead a productive team by working together and being able to analyze situations in order to problem solve and work in a prolific and efficient manner. I also excelled as a top sales performer and leader for my branch receiving various recognition reviews and accolades for my personal and branch sales performance and productivity.

What they like about Us Bank:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Banking, Financial, Customer, Service, Ultradata, Harland, ProComm

Skills

These are some of the questions we asked our climbers about their experiences with Us Bank: