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Qwest Work Values
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Daily Duties at Qwest:
USwest Team Lead Tier Level 2 Greenwood Village, CO I was hired to establish the tier 2 support team for the USwest Communications proprietary Mainframe, UNIX, and X Windows connectivity desktop application. I provided application support and technical troubleshooting techniques to all tier 1 support engineers. I was responsible for and documented all root cause and problem resolutions. I wrote the production support technical procedures, disaster recovery guides, and test cases for the release and test teams. I ensured system compatibility with the existing desktop environment. I installed and configured all new product releases. I visited external call centers and performed system and capability tests. I attended vendor training and product release and update calls. I created, updated, the software installation procedures and supervised the installation of all major and minor vendor software releases. I implemented all tier 3 and development code fixes for workstations and servers. I trained all lower level support engineers and attended all weekly status calls with Development and tier 3 level supports.
What they like about Qwest:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Skills
Dos, Windows Xp, Windows NT, Windows W2k3, Windows Server, System Administration, Unix, IIS 5.0, IIS 6.0, Office, Remedy, Hardware, Laptop
Information about Qwest
Company Rank: Not Available
Average length of employment : 3 years
Average salary of employees: $83,200
These are some of the questions we asked our climbers about their experiences with Qwest:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
