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Customer Service Work Values
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Daily Duties at Customer Service :
Providing perfect customer service to elderly Humana members in reference in to their medications coverage, medical benefits and account history. Also at times doing out bound calls Humana members to make that they are aware of there 2009 premiums. I work on past due accounts, setting arrangements and negotiating payment methods to satisfy, people past due balances. I also often skip trace on account that are 90+ days past due.And last responsible of maintaining different goals such as quality average handling time after call hold transfers and guidance.
What they like about Customer Service :
A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.
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Skills
Information about Customer Service
Company Rank: Not Available
Average length of employment : 18 years
Average salary of employees: $20,000
These are some of the questions we asked our climbers about their experiences with Customer Service :
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
