Wells Fargo Home Mortgage Work Values

Daily Duties at Wells Fargo Home Mortgage:

September 2003–June 2005 Wells Fargo Home Mortgage Anchorage, AK Quality Assurance Consultant • Responsible for supervising staff monitoring and the quality of inbound and /or outbound customer calls • Oversee mortgage programs that provide customer service/collections with guidance for correct performance. • Work with management team to identify problems and improve service levels. • Schedule monthly meetings with supervisors on training opportunities and deficiencies for their employees. • Schedule individual monthly meeting with customer and collection reps on training opportunities for monitored calls. • Communicated company policies, procedures and practices. • Review and conduct performance evaluations. • Research and analyze special projects as assigned. • Design graphs and statistics of service performance and service levels for the call center. • Audit written correspondence, post closing and new loan boarding files for deficiencies. • Submitted excel spreadsheets for management on a monthly, quarterly and yearly basis regarding the call center performance. • Site coordinator for monthly contests for the Alaska Service Center. • Implemented training course for new recruits. • Monitored training classes with new hires on the different departments and their work environment. Operations Compliance Specialist • Developed an Operations Compliance Manual for the Mortgage department. • Audit new loan and closing files for deficiencies. • Audit processors, closers and underwriter files for deficiencies. • Planned and organized random audits on new loan files for the sales department. • Monthly one-on-one meetings with the processors, closers and underwriters on training opportunities. • Written reports to management on statistical findings.

What they like about Wells Fargo Home Mortgage:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Powerpoint, Excel, Microsoft Word, Outlook, Business Objects, Viseo, Auditing, Researching, Quality Assurance, Compliance

Skills

These are some of the questions we asked our climbers about their experiences with Wells Fargo Home Mortgage: