Sovereign Bank Work Values

Daily Duties at Sovereign Bank :

I was originally hired at the Beach Haven Branch as a part time CSR. Sovereign doesn't use the job title Teller. Sovereign uses the title Customer Service Representative or CSR. While at Beach Haven I was promoted to a Senior Customer Service Representative position. As a Senior CSR my cash limit was higher then other CSRs. I also had the ability to error correct other CSR work and sign bank checks up to $10,000. I also receive two awards when I was as in Beach Haven. I received a Certificate of Excellence awarded by James F Dunaway, my branch manager at the time, and the Extra Mile Award awarded by Warren Taylor, the President of Sovereign. I transferred to the new North Toms River office in January. I made the switch because not only was the new branch closer to school but also I had worked with the manager and assistant manager in the past. In October and November the Locust branch was short staffed and I was asked if I would be interested in helping out. I was excited for the change of pass and the opportunity to meet new people. Little did I know when I was there I learnt that Sovereign was closing the Locust branch and building a new one right down the street. Frank asked if I would be interested in transferring to the new branch. Frank was going to be the manager at the new branch and wanted to know if I would like to go with him. It was going to be a brand new building with first time CSRs. I made the switch after the holidays. A typical day for me starts with preparing the lobby. I make coffee and lay out some snacks. Then I open the vault; take out my draw along with the proof work from the night before. Once I have my station situated I open the drive up window and check the night drop. My duties as a teller are as followed: greet each customer as they enter the branch. Answer any questions the customer may have. If I am unsure of answer I'm to point them in the right direction, whether that be having them speak to someone on the platform, an Internet site, or giving them some literature. A typical CRS would process deposits, withdraws, and transfers. My branch was so short staffed I was trained to do some platform duty¿s as well. At my window I could open and closed accounts, as well as open and close CDs. At times I am called upon to sell and redeem savings bonds, process mortgage payments, commercial loan payment, and TT&L payments. I also cash checks and handle credit card cash advances. At both branches, I ordering all banking and office supplies, as well as keeping track of the customer referrals from the CSRs. I'm also temporary custodian of the vault and ATM. Besides for my teller duties I answer the phones, take messages, file any necessary paper work, fax new account paper work to headquarters, and create handouts for the customers and team members. Whenever there is a new promotion going on I make new customer receipts with the promotion on it. I also make note cards for everyone at the branch. These note cards are like little cheat sheets. You can quickly look down at your card and see if the customer meets the requirements. The cards are much easier to use instead of having to look thing up on the system. It was my job to do this because I am quite good at using Microsoft World. I enjoyed doing these things. It allowed me to apply all software knowledge that I taught in school also it aloud me to be creative.

What they like about Sovereign Bank :

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Tags

Administrative, Receptionist, Office, Customer Service Representative

Skills

These are some of the questions we asked our climbers about their experiences with Sovereign Bank :