Payless Shoe Source Inc. (Corporate Office) Work Values

Daily Duties at Payless Shoe Source Inc. (Corporate Office):

Store Communication Advisor, Topeka, KS 2008 • Budgeted/planned/developed high end communication vehicles, bid print jobs, and managed the financial cost of projects through the entire process up to and including the delivery of the final communication piece. • Performed and reported ad hoc analysis for the Associate Communications and Retail Operations Teams. Analyzed and presented the frequency, types, audiences, and message initiators to a variety of corporate office business partners. • Consistently built and maintained strong partnerships throughout the organization. Store Communication Specialist, Topeka, KS 2005 – 2008 • Spearheaded the design, development, and implementation of the Announcements and Actions real time communication vehicle for stores. • Developed, adapted and managed the delivery of a broad range of communications targeted specifically to over 22,000 field associates. • Improved the accountability/understanding of messages by developing a “Store Lab” for the entire Human Resources Team to reference. • Contributed content for organizational articles and publications for over 26,000 Payless associates. • Advised the Retail Operations, IT, Learning and Development, HR and Law departments on developing communication strategies, schedules, and formats that ensure the messages conveyed to store associates are clear, concise, and accurate, and support their efforts to satisfy our customers. • Planned for, obtained, and managed the billing for communication translations for international Field Associates from various business partners. • Strengthened the Communication Team’s Communications Calendar and Metrics to more effectively track the frequency/type of communications by including a Project Tracker, InfoSource review/mailing schedules, and message initiators as well as a year over year frequency monitor. Reduced the number of store communications by 28 percent from 2006 to 2007, and an additional 12 percent from 2007 to 2008. • Piloted the development of The Stores’ Look Book (quarterly publication celebrating the season’s new styles) and Payless in the Press Articles on Payless Central (Stores’ Intranet) for 4,000 Stores. The Stores’ Look Book led to an average quarterly increase of 23% in stores processing in-store special orders of product for customers. • Facilitated training breakouts for over 300 field leaders at Payless’ annual Customer Celebration Meetings. • Orchestrated and conducted quarterly District Manager and Store Manager roundtable discussions in various markets across the chain to obtain feedback and suggestions to ensure field communications were clear, concise and added value to store operations.

What they like about Payless Shoe Source Inc. (Corporate Office):

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Innovative, Creative, passionate, Focused, Leadership, Team-Builder, Motivator

Skills

These are some of the questions we asked our climbers about their experiences with Payless Shoe Source Inc. (Corporate Office):