Convergys Work Values

Daily Duties at Convergys:

AT&T U-verse technical support call center, (AT&T Customer Escalation Supervisor - ACES); interaction with consumers, in-field repair techs, dispatch center operators, Sales and Billing agents, and advanced support agents in efforts to resolve problem issues with restoring quality level of service for users. Follow-up calls to survey respondents. Provide direct support for floor agents needing help with troubleshooting on phone with member callers.

What they like about Convergys:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

hotel night auditor, accurate cash handling, cashier experience, excellent student, call center, supervisor, home networking

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Convergys: