Mpower Communications, Inc. Work Values

Daily Duties at Mpower Communications, Inc.:

Provided traing and support for new wmployee's in the provisioning department, Interaction with various telecommunication vendors. Extensive LEX (SBC) ordering process knowledge. Completion of both small business and residential moves, adds changes and disconnects of resold service through SBC utilizing both LEX and handwritten orders. Followed orders through various stages, starting with initial customer contact through completion. I was able to effectively calm customers in stressful situations. Provived price quotes and tentative due dates for incomin customer calls. Opening trouble tickets and followed up on repair issues through both SBC and Qwest Comminications.

What they like about Mpower Communications, Inc.:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

I am able to multi-task and maintain professioal attitude during peek call times when customers are calling to check on progress of repair work. I am dependable and have great origanizational skills.

Skills

These are some of the questions we asked our climbers about their experiences with Mpower Communications, Inc.: