Employee Solutions Work Values

Daily Duties at Employee Solutions:

Managed Quality Control and Solution Center Staffs, overseeing all correspondence to customers, data integrity of employee information, new customer installations, customer terminations, employment verifications, special report requests and charges for services provided; Analyzed billing and pricing issues and made recommendations to executive management for resolution; Reviewed contractual agreements with customers and vendors; Evaluated escalated client/customer issues and determined appropriate follow up action and outcome; Identified process improvements and charted procedures in order to obtain the highest levels of efficiency; Developed and maintained a company wide customer service database established to monitor and track customer inquiries and internal response times; Provided department and interdepartmental training; Participated in management committee meetings geared toward developing strategies to meet company-wide objectives, chaired three of ten management committees; Maintained a strong understanding in key areas relating to Human Resources regulations in multiple states; Employee Relations, Benefits, Payroll, Tax and Workers’ Compensation; Selected as a key member of a 6 person management team established to consolidate all corporate functions from field operating centers to the Phoenix headquarters and facilitated in the development of the organizational plan; Developed procedures, guidelines and all correspondence for the Claims unit in order to maintain compliance in a self-insured environment for a monopolistic state;Worked with outside legal counsel and prepared disputed claims for litigation

What they like about Employee Solutions:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Experienced, Manager, Human Resources, Customer Care, Training, Quality Assurance, Excel, Word, PowerPoint, Publisher, Access, Project Manager

Skills

These are some of the questions we asked our climbers about their experiences with Employee Solutions: