Wireless Retail Work Values

Daily Duties at Wireless Retail:

Managed litigated cases working directly with General Counsel/Human Resources Vice President, internal resources and outside counsel; Investigated consumer and employee complaints, prepared cases for litigation and/or negotiated settlements; Acted as resource and decision maker on escalated customer issues involving litigation, state agencies and other consumer advocacy organizations; Managed customer service representatives, tracked and evaluated service issues; Maintained a strong understanding of Human Resources, Real Estate, and Liability Laws in order to ensure compliance with various state requirements; Established a unit designed to track and analyze operational and sales procedures, documented and communicated findings with senior management and department heads to ensure best practices were implemented; Researched industry issues in relation to current trends in the field of wireless communication: legislation, new technology, products, business mergers, etc.; Created and produced two monthly (sales field and corporate) newsletters for 4000(+) employees nationwide; prepared articles, designed layout, coordinated printing and mailing; Evaluated costs involved with various training programs, projects, and proposals; Facilitated successful execution of training events at corporate office by preparing materials, organizing on and off-site events, and coordinating schedules; Acted as liaison between sales force/management and corporate office regarding employee concerns/complaints, researched and communicated outcomes; Chaired bi-weekly Manager meetings for Corporate office management: prepared and set agenda, edited minutes and communicated action items and suggestions to executive management

What they like about Wireless Retail:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Experienced, Manager, Human Resources, Customer Care, Training, Quality Assurance, Excel, Word, PowerPoint, Publisher, Access, Project Manager

Skills

These are some of the questions we asked our climbers about their experiences with Wireless Retail: