Wireless Retail Work Values

Daily Duties at Wireless Retail:

Managed litigated cases working directly with General Counsel/Human Resources Vice President, internal resources and outside counsel; Investigated consumer and employee complaints, prepared cases for litigation and/or negotiated settlements; Acted as resource and decision maker on escalated customer issues involving litigation, state agencies and other consumer advocacy organizations; Managed customer service representatives, tracked and evaluated service issues; Maintained a strong understanding of Human Resources, Real Estate, and Liability Laws in order to ensure compliance with various state requirements; Established a unit designed to track and analyze operational and sales procedures, documented and communicated findings with senior management and department heads to ensure best practices were implemented; Researched industry issues in relation to current trends in the field of wireless communication: legislation, new technology, products, business mergers, etc.; Created and produced two monthly (sales field and corporate) newsletters for 4000(+) employees nationwide; prepared articles, designed layout, coordinated printing and mailing; Evaluated costs involved with various training programs, projects, and proposals; Facilitated successful execution of training events at corporate office by preparing materials, organizing on and off-site events, and coordinating schedules; Acted as liaison between sales force/management and corporate office regarding employee concerns/complaints, researched and communicated outcomes; Chaired bi-weekly Manager meetings for Corporate office management: prepared and set agenda, edited minutes and communicated action items and suggestions to executive management

What they like about Wireless Retail:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Experienced, Manager, Human Resources, Customer Care, Training, Quality Assurance, Excel, Word, PowerPoint, Publisher, Access, Project Manager

Skills

These are some of the questions we asked our climbers about their experiences with Wireless Retail: