Qwest Inc Work Values

Daily Duties at Qwest Inc:

Managed all aspects of a call center team of 24 credit consultants, including training, goal setting, coaching and development, feedback, performance evaluations, discipline, and recognition •Coached team on use of collections tool, where they attained collections of $900K monthly average and $10.8 million annually •Monitored customer contact to ensure quality customer service and Sarbanes/Oxley compliance achieved. Provided feedback to employees for coaching and improvement as needed. •Resolved customer escalations to reduce conflicts to customer and company satisfaction •Facilitated team meetings to communicate company goals and expectations, recognize achievements, and provide a forum for employees to discuss current issues •Scheduled time for employees to complete customer commitments and for developmental purposes •Participated in Collections Management Center (CMC) Coaches Forum, 3 years •Chaired LIST Committee (customer contact model), 2 years •Recognized by the MN Vikings/KSTP TV for implementing an ongoing office morale program •Created employee recognition programs to honor individual achievements •Created “Coaches Kudos” to promote teamwork amongst management peers in all CMC locations •Consistently chosen to serve as ’In Charge’ for Director in his absence •Identified by Director to assist with interviewing and training new CMC managers •Selected by Director to manage one of 3 teams to improve Qwest’s wireless collections •Evaluated by Director as “Scott is a highly motivated, organized leader with a strong work ethic and ‘can do’ attitude; promotes ways to generate enthusiasm and improve office moral; often exceed expectations"

What they like about Qwest Inc:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Customer Service Excellence, Commited Focus, Employee Morale, Ownership, Recognition for Achievement, Employee Evaluations, Leadership, Problem Solving, Decision Making, Vendor Relations, Hiring, Employee Development, Performance Management, Effective Communication, Time Management, Budgeting

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Employee Recognition, Customer Service Focus

These are some of the questions we asked our climbers about their experiences with Qwest Inc: