Qwest Inc Work Values

Daily Duties at Qwest Inc:

Managed all aspects of a call center team of 24 credit consultants, including training, goal setting, coaching and development, feedback, performance evaluations, discipline, and recognition •Coached team on use of collections tool, where they attained collections of $900K monthly average and $10.8 million annually •Monitored customer contact to ensure quality customer service and Sarbanes/Oxley compliance achieved. Provided feedback to employees for coaching and improvement as needed. •Resolved customer escalations to reduce conflicts to customer and company satisfaction •Facilitated team meetings to communicate company goals and expectations, recognize achievements, and provide a forum for employees to discuss current issues •Scheduled time for employees to complete customer commitments and for developmental purposes •Participated in Collections Management Center (CMC) Coaches Forum, 3 years •Chaired LIST Committee (customer contact model), 2 years •Recognized by the MN Vikings/KSTP TV for implementing an ongoing office morale program •Created employee recognition programs to honor individual achievements •Created “Coaches Kudos” to promote teamwork amongst management peers in all CMC locations •Consistently chosen to serve as ’In Charge’ for Director in his absence •Identified by Director to assist with interviewing and training new CMC managers •Selected by Director to manage one of 3 teams to improve Qwest’s wireless collections •Evaluated by Director as “Scott is a highly motivated, organized leader with a strong work ethic and ‘can do’ attitude; promotes ways to generate enthusiasm and improve office moral; often exceed expectations"

What they like about Qwest Inc:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Customer Service Excellence, Commited Focus, Employee Morale, Ownership, Recognition for Achievement, Employee Evaluations, Leadership, Problem Solving, Decision Making, Vendor Relations, Hiring, Employee Development, Performance Management, Effective Communication, Time Management, Budgeting

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Employee Recognition, Customer Service Focus

These are some of the questions we asked our climbers about their experiences with Qwest Inc: