Bank Of America Work Values

Daily Duties at Bank Of America:

Customer Service Manager & Call Center Manager Bank of America, Seattle, WA 1987 - 2005 Complete responsibility for the operations and personnel of banking centers. Operations responsibilities included tailoring policies and procedures to specific geographic regions while delivering the highest level of service to a diverse range of customers. Developed and implemented strategies to increase enterprise profitability. Coordinated all aspects of facilities maintenance. Personnel responsibilities included training, development, and coaching, counseling and corrective action for entire staff. Also included were ongoing training in product knowledge, services and sales, as well as notification of all policy and procedural changes. Other aspects included representation of the Bank in community projects and planning committees. Provided coaching when necessary. Provided ongoing training in product knowledge and services as well as delivering policy and procedural changes. High volume call center production environment working within performance metrics. Northwest Training and Development Officer Bank of America, Seattle, WA 1987-2005 Refined training program for new associates as well as seasoned customer service managers. Deliver training to classes over periods ranging from one day to two weeks. Course coverage includes delivering corporate and industry orientation, developing customer service standards, and use of corporate tools and in-house computer network. Courses delivered to an audience in Washington, Oregon and Idaho. Redeveloped and delivered a course for Customer Service Managers, based on end-user requirements, on how to use existing staffing in a more customer-focused manner.

What they like about Bank Of America:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Customer Service Manager, Coach, Mentor, Compliance, Leader, Training, Develope, coordinating, negotiating, communicating, microsoft office

Skills

These are some of the questions we asked our climbers about their experiences with Bank Of America: