Kaiser Permanente Information Technology Work Values

Daily Duties at Kaiser Permanente Information Technology :

Client Support Senior Messaging Engineer – Messaging & Collaboration Services Run Team Performed 3rd – and 4th level groupware administrative technical support for a 65,000 seat Lotus Notes enterprise-wide environment. Assisted technicians nationwide to solve client email and PDA account related issues. Created and maintained Lotus Notes Roaming user accounts for OneBridge PDA and BlackBerry users. Identified and solved Lotus Notes mailfile access, mail routing, client software connectivity, internet password resets, and database issues using incident reporting or change management tools. Communicated with National Helpdesk Technicians on a daily basis to offer solutions to help resolve customer issues and improve productivity. Handled crisis situations in a calm and capable manner. Worked well with others at all levels assisting management and team members with implementation of small to medium assigned projects for requested Remedy Service Requests or Change Management incidents. Member of “Notes Quality Support Circle” team to share Lotus Notes IT standards and best practices with Information Technology Support teams nationally. Conducted nationwide 1-2 hour Lotus Notes PDA User Account Creation training sessions for Information Technology Support and National Helpdesk personnel. Created, edited, and delivered documentation for technical training manuals. Client Productization Engineer – Messaging & Collaboration Services Plan Team Assisted customers by responding to daily inquiries via email or telephone about Lotus Notes product features/functionality by communicating information clearly and accurately. Provided technical guidance, information, and advice regarding a variety of customer service issues while enforcing IT infrastructure policies/procedures. Created technical documentation for customers to communicate new product Features/functionality. Skilled at organizing, simplifying, and presenting complex materials.

What they like about Kaiser Permanente Information Technology :

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Windows Vista, Windows XP Professional, Lotus Notes 6.5, Microsoft Office Professional 2007, Ubuntu 8.0.4, openSUSE 11, Remedy, BMC Service Desk Express, Email Admin and Support, Database Support, Technical Writing, Helpdesk Support, Incident Management and Follow-Up, Microsoft Outlook, BlackBerry Server Manager 4.1

Skills

These are some of the questions we asked our climbers about their experiences with Kaiser Permanente Information Technology :