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Cpi Security Work Values
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Daily Duties at Cpi Security:
• Excellent customer service skills and telephone etiquette - Schedule sales appointments in call center environment - Leader in total set appointments for 11 of 22 pay periods - Provide assistance to customers and sales reps daily - Handle customer and rep inquiries, complaints, and other issues • Highly developed organizational skills - Prepare daily sales, calls, and opportunity reports for executives and managers - Learned FoxPro, Crystal Reports, and Salesforce.com CRMs • Strong written and verbal communication and interpersonal skills - Communicate via e-mail/phone/nextel to over 70 sales reps daily - Responsible for sending scheduled appointment information to reps - Leader in confirmed appointment ratio in 9 of 11 months • Positive and proactive participation in problem resolution - Reorganize sales calls and rep schedules during time conflicts/problems - Contact customers for sales reps to manage sales presentation issues • Ability to be persuasive and influential with internal customers - Save customers calling to cancel sales demonstrations - 94% of all confirmed opportunities had in-home presentations • Exhibit professional image and uphold/represent company goals and visions - Company culture required dress shirt/tie Monday-Friday - Volunteered to train 2 new employees - Awarded 2007 'MVP' of department by CEO, Manager, and Supervisor
What they like about Cpi Security:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
kph, customer service, salesforce.com, foxpro, ksph, data entry
Information about Cpi Security
Company Rank: 5.0 out of 5
Average length of employment : 1 year
Average salary of employees: $25,000
These are some of the questions we asked our climbers about their experiences with Cpi Security:
| 05| | ||
| Were your performance expectations clearly communicated? | 5.0 |
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| Were you recognized for meeting or exceeding expectations? | 5.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 5.0 |
| 03| | ||
| I would recommend this as a place of employment. | 3.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 3.0 | |
| I feel employees are fairly compensated. | 3.0 |
