Allstate Insurance Work Values

Daily Duties at Allstate Insurance:

Utilized the Avaya telecommunications platform to develop and perform testing protocols for the Allstate call center responsible for routing calls to thousands of local agents nationwide. Collaborated with a team of developers to identify and efficiently correct problems. ? Designed a decision-matrix of 50 key criteria to be used during effort assessment and resource planning to ensure that all testing functionality was evaluated when troubleshooting a problem. ? Assigned work to and monitored 2 analysts in Northern Ireland who were responsible for approximately 60 service requests per month. ? Selected as subject matter expert for Allstate’s internal Problem Management Team. Prepared and delivered a presentation to analyst colleagues informing them of the team’s purpose and status updates. ? Authored detailed test cases outlining the necessary steps to efficiently test and resolve call center issues. ? Designed and executed manual test cases for call center operations before promoting to production environment. ? As Infrastructure Services Compliance Coordinator, ensured all testing documentation and designs were prepared and compiled for auditing purposes. ? Trained contractors assigned to handle testing overflow.

What they like about Allstate Insurance:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

TestDirector, IVR, Unix vi-editor, Mercury Quality Center, Testing Methodologies, Avaya CMS, Six Sigma - Green Belt, MS Office Suite, Test Design, Test Execution, Manual Test Cases

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , TestDirector, Mercury Quality Center, Avaya CMS

These are some of the questions we asked our climbers about their experiences with Allstate Insurance: