Earthlink, Inc. Work Values

Daily Duties at Earthlink, Inc.:

Customer Service Representative in a very busy call center: ? Received customer calls regarding billing, account and product questions ? Received 'escalated' calls from dissatisfied external customers ? Maintained a personable and diplomatic attitude with customers via telephone ? Utilized and honed skills in complaint resolution ? Acted as supervisor when supervisor was unavailable

What they like about Earthlink, Inc.:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Outlook Express, Microsoft Powerpoint, Microsoft Publisher, Vantive, FoxPro, Internet Explorer, Mozilla firefox, Animation Shop 3, Adobe Reader, Photoshop CS3, Analytical Skills, Telephone Skills, Customer Service, Accountability, Call Center, Technical Support, Flexibility, Interpersonal Skills, Leadership, Management, Multi-Tasking, Project Management, Research Skills, Verbal Communication Skills, Written Communication Skills, Complaint Resolution, Problem Solving Skills, Time Management, Follow Up and Follow Through, Meet Deadlines, Record Organization and Management, Creativity, Detail Oriented, Clerical, Windows XP

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Earthlink, Inc.: