Scientific Games International Work Values

Daily Duties at Scientific Games International:

National Call Center Team Lead (Floor Supervisor): ? Received 'escalated' calls from dissatisfied internal and external customers ? Received technical support calls from external clients ? Maintained a personable and diplomatic attitude with customers via telephone ? Utilized and honed skills in complaint resolution ? Received escalation Network Support calls (high priority, high visibility worldwide network calls) and fielded them to the appropriate departments, often remaining on the call as the "bridge" ? Created and maintained team cohesiveness ? Helped create schedules for 40-50 people every two weeks ? Directly in charge of between 5 and 50 people at any given time ? Project Management ? Created and maintained staff-used technical support and troubleshooting manuals ? Created and maintained training manuals and presentations ? Trained staff ? Utilized Microsoft Office Suite frequently ? Utilized company-specific notation and database software to update and maintain customer records Reports Analyst: ? Retrieved specific information daily from company-specific programs ? Analyzed and reported to superiors regarding any found strengths or weaknesses in call-handling ? Created weekly and monthly reports on all incoming and outgoing call information for each call center employee

What they like about Scientific Games International:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Outlook Express, Microsoft Powerpoint, Microsoft Publisher, Vantive, FoxPro, Internet Explorer, Mozilla firefox, Animation Shop 3, Adobe Reader, Photoshop CS3, Analytical Skills, Telephone Skills, Customer Service, Accountability, Call Center, Technical Support, Flexibility, Interpersonal Skills, Leadership, Management, Multi-Tasking, Project Management, Research Skills, Verbal Communication Skills, Written Communication Skills, Complaint Resolution, Problem Solving Skills, Time Management, Follow Up and Follow Through, Meet Deadlines, Record Organization and Management, Creativity, Detail Oriented, Clerical, Windows XP

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Scientific Games International: