Scientific Games International Work Values

Daily Duties at Scientific Games International:

National Call Center Team Lead (Floor Supervisor): ? Received 'escalated' calls from dissatisfied internal and external customers ? Received technical support calls from external clients ? Maintained a personable and diplomatic attitude with customers via telephone ? Utilized and honed skills in complaint resolution ? Received escalation Network Support calls (high priority, high visibility worldwide network calls) and fielded them to the appropriate departments, often remaining on the call as the "bridge" ? Created and maintained team cohesiveness ? Helped create schedules for 40-50 people every two weeks ? Directly in charge of between 5 and 50 people at any given time ? Project Management ? Created and maintained staff-used technical support and troubleshooting manuals ? Created and maintained training manuals and presentations ? Trained staff ? Utilized Microsoft Office Suite frequently ? Utilized company-specific notation and database software to update and maintain customer records Reports Analyst: ? Retrieved specific information daily from company-specific programs ? Analyzed and reported to superiors regarding any found strengths or weaknesses in call-handling ? Created weekly and monthly reports on all incoming and outgoing call information for each call center employee

What they like about Scientific Games International:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Outlook Express, Microsoft Powerpoint, Microsoft Publisher, Vantive, FoxPro, Internet Explorer, Mozilla firefox, Animation Shop 3, Adobe Reader, Photoshop CS3, Analytical Skills, Telephone Skills, Customer Service, Accountability, Call Center, Technical Support, Flexibility, Interpersonal Skills, Leadership, Management, Multi-Tasking, Project Management, Research Skills, Verbal Communication Skills, Written Communication Skills, Complaint Resolution, Problem Solving Skills, Time Management, Follow Up and Follow Through, Meet Deadlines, Record Organization and Management, Creativity, Detail Oriented, Clerical, Windows XP

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Scientific Games International: