Duhs Duke Eye Center Work Values

Daily Duties at Duhs Duke Eye Center:

Sr. IT Desktop Services; Help Desk Manager • Successfully built and manage the Computer Support department from the ground up; by way of solid leadership along with ITIL and the development of Standards of Operations (SOP’s)/service level agreements (SLA’s) for Life Cycle of Hardware, deployment, procurement and inventory procedures; in addition to Software procurement, licensing and deployment. Train staff and users on proper use on all IT hardware and software programs • Developed and managed 3-member help desk team working towards giving outstanding customer service and organizational tier 1, 2, & 3 supports averaging 110 calls a week averaging a 79% first call resolution. Maintain an even work flow through Intuit/TrackIT ticketing software. • Sr. IT Desktop Systems Specialist supplying support by way of desktop, phone & email for 1800 user’s state wide. Manage Corporate Images; Responsible for testing new applications and upgrades for computer related software packages, including testing all Microsoft hot fixes prior to release.

What they like about Duhs Duke Eye Center:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

IT Management, senior leadership, network and system management, vendor negotiations, system design, system security, system support, strategic planning, budgeting, project management, IT infrastructure, outstanding customer service, College educated, professionally certified

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Customer/organizational tier 1, 2, , Management , Networking , System Admin/Engineer, Inventory/Software Procurement Specialist, Disaster recovery , Project/strategic management experience

These are some of the questions we asked our climbers about their experiences with Duhs Duke Eye Center: