Interested in finding more jobs in Durham, NC? Click Here to create a Climber profile today!
Duhs Duke Eye Center Work Values
Interested in finding out if you are the type of person this company is looking for? Create an account and take our patented DNA assessment now to see how you compare.
Daily Duties at Duhs Duke Eye Center:
Sr. IT Desktop Services; Help Desk Manager • Successfully built and manage the Computer Support department from the ground up; by way of solid leadership along with ITIL and the development of Standards of Operations (SOP’s)/service level agreements (SLA’s) for Life Cycle of Hardware, deployment, procurement and inventory procedures; in addition to Software procurement, licensing and deployment. Train staff and users on proper use on all IT hardware and software programs • Developed and managed 3-member help desk team working towards giving outstanding customer service and organizational tier 1, 2, & 3 supports averaging 110 calls a week averaging a 79% first call resolution. Maintain an even work flow through Intuit/TrackIT ticketing software. • Sr. IT Desktop Systems Specialist supplying support by way of desktop, phone & email for 1800 user’s state wide. Manage Corporate Images; Responsible for testing new applications and upgrades for computer related software packages, including testing all Microsoft hot fixes prior to release.
What they like about Duhs Duke Eye Center:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
IT Management, senior leadership, network and system management, vendor negotiations, system design, system security, system support, strategic planning, budgeting, project management, IT infrastructure, outstanding customer service, College educated, professionally certified
Skills
P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Customer/organizational tier 1, 2, , Management , Networking , System Admin/Engineer, Inventory/Software Procurement Specialist, Disaster recovery , Project/strategic management experience
Information about Duhs Duke Eye Center
Company Rank: 4.0 out of 5
Average length of employment : 17 years
Average salary of employees: $52,000
These are some of the questions we asked our climbers about their experiences with Duhs Duke Eye Center:
| 05| | ||
| Were your performance expectations clearly communicated? | 5.0 |
|
| Were you recognized for meeting or exceeding expectations? | 4.0 |
|
| Did you feel like your personal contribution was important? | 4.0 |
|
| Was your career path clearly outlined and discussed? | 4.0 |
| 03| | ||
| I would recommend this as a place of employment. | 3.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 3.0 | |
| I feel employees are fairly compensated. | 3.0 |
