Duhs Duke Eye Center Work Values

Daily Duties at Duhs Duke Eye Center:

Sr. IT Desktop Services; Help Desk Manager • Successfully built and manage the Computer Support department from the ground up; by way of solid leadership along with ITIL and the development of Standards of Operations (SOP’s)/service level agreements (SLA’s) for Life Cycle of Hardware, deployment, procurement and inventory procedures; in addition to Software procurement, licensing and deployment. Train staff and users on proper use on all IT hardware and software programs • Developed and managed 3-member help desk team working towards giving outstanding customer service and organizational tier 1, 2, & 3 supports averaging 110 calls a week averaging a 79% first call resolution. Maintain an even work flow through Intuit/TrackIT ticketing software. • Sr. IT Desktop Systems Specialist supplying support by way of desktop, phone & email for 1800 user’s state wide. Manage Corporate Images; Responsible for testing new applications and upgrades for computer related software packages, including testing all Microsoft hot fixes prior to release.

What they like about Duhs Duke Eye Center:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

IT Management, senior leadership, network and system management, vendor negotiations, system design, system security, system support, strategic planning, budgeting, project management, IT infrastructure, outstanding customer service, College educated, professionally certified

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Customer/organizational tier 1, 2, , Management , Networking , System Admin/Engineer, Inventory/Software Procurement Specialist, Disaster recovery , Project/strategic management experience

These are some of the questions we asked our climbers about their experiences with Duhs Duke Eye Center: