T Mobile Work Values

Daily Duties at T Mobile:

• As part of the Speech IVR team at this US cellular service operator, serve as liaison between Customer Delivery and Application Development teams • Develop Business Requirements and Use case scenarios for IVR development/ enhancement projects based on Waterfall, RUP or Agile SDLC models. Storyboard with business teams for subscriber call experience for new projects • Design Functional Specifications, Call flow diagrams and Traceability matrices based on Gap Analyses. Drive scope changes based on change requests after negotiations with Business, Development and Infrastructure teams • Validate system requirements with development, middleware teams. Work with core development team to establish application architecture and design standards. Negotiate VUI designs with vendors • Create Test Requirements. Conduct UAT and lead testing triage and defect fix tracking before and after application deployment. Submit report based on root cause analyses • Conduct formal assessments and feasibilities of new business initiatives impacting IVR and recommend changes. Participate in monthly analyses to streamline call flows to optimize for SLAs and costs • Mentor new team members and bring them up to speed on Speech IVR analyses

What they like about T Mobile:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Back Office, Program, Telecom, Marketing, Requirements, Functional, Test, Schedule, Budget, Delivery, Risks, Supply Chain, PMP, Process, Design, Projects, communication, data, Stakeholders, Seattle, California, San Francisco Bay Area, Silicon Valley, New York, Masters, Engineering, Analysis, Document, Business Systems Analyst, Business Analyst, Program Manager, Project Manager, Techology, PMI

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Creating and managing schedules, Creating Funcional Specs, Authoring Use cases, Problem resolution through team collaborating

These are some of the questions we asked our climbers about their experiences with T Mobile: