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Ait,Inc. Work Values
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Daily Duties at Ait,Inc.:
* Effectively troubleshoot and communicate with customers on the telephone or through email support tickets. * Ideal knowledge of Linux, of Internet Protocols-HTTP, HTML, File Transfer * Work directly with clients to conduct analysis of technical configurations, integrations, data migrations and technical installations for client systems, in order to perform in-dept technical troubleshooting, and recommend appropriate solutions. * Protocol (FTP), and email which also includes proficient in pop email for receiving and SMTP for receiving. * DNS management and troubleshooting. * Traffic Monitoring via web statistics, Ticket System levels 1-3, Basic Knowledge of DB Management, mSQL, MySQL, and MS SQLdatabases. * Computer hardware(i.e. memory , software(Fedora Core, Red Hat, and Windows 2003 and peripherals such as central processing units, servers, monitors, cables, network systems, printers, plotters and modems, wireless and dial-up). * Functions, operations and technology related to business and administrative applications such as Hosted Exchange; Current technology related to City applications networks and telecommunications (VIOP) and the equipment and software required maximizing system support. * Procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals for the end user. * Develop and maintain proficiency in the company's software solutions, solution methodologies, and core technologies. * Directs the design, planning, and implementation of corporate training programs, policies, and procedures. Approves new training techniques and suggests enhancements to existing training programs. Oversees relationships with vendors to ensure employee participation in outside training programs. Requires a bachelor's degree in area of specialty and at least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. * Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks... * Also work with all levels of clients and all aspects of PCs; Windows 9x/2000/XP, Active Directory, LANs, printers and operating systems.
What they like about Ait,Inc.:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Information about Ait,Inc.
Company Rank: 5.0 out of 5
Average length of employment : 20 years
Average salary of employees: $29,963
These are some of the questions we asked our climbers about their experiences with Ait,Inc.:
| 05| | ||
| Were your performance expectations clearly communicated? | 5.0 |
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| Were you recognized for meeting or exceeding expectations? | 5.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 5.0 |
| 03| | ||
| I would recommend this as a place of employment. | 3.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 3.0 | |
| I feel employees are fairly compensated. | 3.0 |
Climbers who worked at Ait,Inc. had these interests:
| Books | |
|---|---|
In The Name Of The Father |
Autobiography about his emprisionment in Belfast Germany By Gerry Conlon Published by Penguin U S A, 1994 |
Climbers' Joblogs at Ait,Inc.:
My Experience
Responsible for managing a shift within a team (approximately 7 people). Supervises up to 7 employees. Spends 75% of time providing guidance, direction, training and counseling to subordinates. Makes recommendations for firing. Leads by example. Has discretion to provide bonus incentives and time off. Develops policies and SOPs.Role: Supports, trains and supervises Technical Support Specialists. Organizes and manages shift to be efficient and effective to accomplish all tasks and address all customer service related issues.
Major Areas of Responsibility:
1) Supervises up to 7 Technical Support Specialists.
2) Ensures accountability and maintenance of 8+ workstations which equate to approx. $16,000.
3) Develops strategy for timely responding to customer support issues.
4) Responds to Tier 2 customer support issues on a daily basis.
5) Manages scheduling and coordinates departmental activities.
6) Trains, mentors, and develops Technical Support Specialists.
7) Identifies training deficiencies; schedules training to overcome deficiencies.
8) Counsels Technical Support Specialists on a monthly and quarterly basis.
9) Assists in the maintenance of all queuing systems for internal processing of customer support issues and orders.
10) Researches customer service issues involving refund requests; recommends refunds based upon his/her discretion.
11) Manages and utilizes multiple software programs.
Requirements:
• Completion of Technical Certification Level IV from the AIT University
• Typing: 25 WPM
• Background check and drug screening
• Lift and carry 35 lbs.
• Experience with Windows 95, 98, ME, 2000, NT (UNIX/Linux experience is a plus)
• Experience with MS Word, Excel, Access
• Knowledge of Internet Protocols - HTTP, HTML, File Transfer Protocol (FTP), Email
• Proficient in Cpanel, POP email, Virtual Servers, Traffic Monitor, Ticket System, Vadmin,
• Basic knowledge of website creation programs such as MS FrontPage, NetObjects Fusion, Macromedia Dreamweaver, etc.
• Basic knowledge of CGI, C++, Perl, ASP, PHP
• Basic knowledge of DB Manager, mSQL, MySQL, and MS SQL databases
• Possess Ability to effectively troubleshoot and communicate with customers on the telephone or through email
• Possess to supervise, manage, train, and evaluate others
