Renaissance Chicago North Shore Hotel Work Values

Daily Duties at Renaissance Chicago North Shore Hotel:

Convention Services Manager — Renaissance Chicago North shore Hotel, Northbrook, Illinois Manage, coordinate and execute group assignments turned over by the Sales Department. Monitor all contractual agreements pertaining to meeting space, food and beverage and special concession. Responsible for maximizing food and beverage revenues from assigned groups by solicitation of affiliate business and up selling. Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs while maintaining a good client relationship. •Maintain strong client relations and ensure that convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees. •Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary. •Review sales contracts as well as other important information, i.e., room block, cut off date, special concessions and attrition clauses and validate with client via turnover letter. •Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues. •Produce and distribute convention resume two weeks prior to first day of main group arrival and communicate any changes and updated information to hotel departments. •Distribute BEOs for group and affiliates 10 14 days prior to events. •Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance. •Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes. •Participate in site visits and plan meetings for upcoming groups and potential affiliate business. •Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure. •Participate in Pre/Post Convention meetings and review bill with client.

What they like about Renaissance Chicago North Shore Hotel:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Convention Service, Service Manager

Skills

P&L responsibilities, Presentation, Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Renaissance Chicago North Shore Hotel: