Excite@Home Work Values

Daily Duties at Excite@Home:

Build and Release Engineer, Excite@Home, Redwood City, CA 3/2001 to 2/2002 * Worked as one of a small, highly self-sufficient team building software releases for a number of development organizations, requiring familiarity with a number of environments and platforms. * Worked closely with development, product management, and QA. * Significant accomplishment: assisted in successful deployment of billing and provisioning software systems for MSOs (multi-system operators). Sr. QE Project Manager/Technical Writer, Excite@Home 2/2000 to 3/2001 * Administrator of the enterprise-wide issue tracking system, including: training of - and acting as liaison for - engineering and product groups; produced user manuals and training materials; NT/2000 Server administration; use of SQL scripts for DB changes. * Monitored releases to Excite service through change control, coordinating releases with development, QA, product operations, and systems operations. * Significant accomplishment: deployed the upgrade of the internal issue tracking system (TeamTrack®), successfully testing and documenting its use, and training the individual user groups. QA Team Lead (Black Box Tester/Editor/Project Manager), Excite@Home 10/1997 to 2/2000 * Maintained QA schedule and allocation of QA resources to product groups. * Performed black box testing of Web-based applications (My Excite, Excite Mail, Excite Shopping, etc.); verified content's adherence to grammatical and typographical rules. * Facilitated communications with Product groups. * Monitored releases to Excite service through change control, coordinating releases with development, QA, product operations, and systems operations. * Significant accomplishments: played a key role in the launch of the flagship Excite Web applications, My Excite and Excite Mail. Technical Support Engineer, Excite@Home 6/1997 to 10/1997 * Assisted in troubleshooting production problems, and communicated issues to operations and engineering groups. * Significant accomplishment: maintained high response levels (quick turnaround, strove to be informative) to user inquiries regarding Excite Services (search, personalized page, e-mail, etc.), resulting in lower wait times and high user satisfaction. Promotions Producer/Content Manager/Editor, Excite 1/1997 to 6/1997 * Worked in the design, development, and launch of online promotions for Excite and its partners, monitoring content for observance of grammatical and typographical rules. * Administered to the launch and implementation of online promotions, and coordinated prize fulfillment. * Significant accomplishment: produced a promotion from working with creative, coordinating with outside fulfillment house, and live launch on the Excite portal. Product Evangelist for Excite for Web Servers; Content Manager/Editor, Excite 10/1995 to 1/1997 * Evangelized to the Web community the use of Excite for Web Servers (EWS), Excite's free search engine for webmasters. * Aided in design of, wrote product FAQs for, and implemented the launch of the EWS product Web site, insuring content was accurate, and complied with grammatical and typographical rules. * Acted as first-level product support for EWS. * Significant accomplishment: coordinated the beta test, and release, of the last product build.

What they like about Excite@Home:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Editor, Writer, Technical Writer, Project Manager, Software Quality Assurance

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Diplomacy

These are some of the questions we asked our climbers about their experiences with Excite@Home: