Independence Blue Cross Work Values

Daily Duties at Independence Blue Cross:

Responsible for all incoming calls providing exceptional and external customer service Trouble shooting member eligibility issues such as member care, newly enrollees, effectively manage challenging and sensitive calls related to benefits and reimbursement issues Maintain accuracy of all data entry and process into a excel data base Perform departmental authorization for all managed care lines of business which include baby delivery procedures Process Medical Equipment orders and services per department guidelines Perform outreach calls to complete H.R.A at 24 week gestation, as well as Mother Option follow-up calls Quarterly update and maintain in house files and prepare for offsite storage of files for Maternity Patient Questionnaires and Case Management files Maintain all internal communications in Baby Blue Prints Department

What they like about Independence Blue Cross:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Independence Blue Cross: