Newgen Results Corporation Work Values

Daily Duties at Newgen Results Corporation:

Customer Service Administrative Assistant / Sales Channel Administrative Assistant

• Receive and process e-mails, faxes and mail

• Log incoming communications to be distributed

• Process account changes in the database

• Create, maintain and update training information as needed

• Train agents on processes

• Verify client information and resolve any problems that arise

• File communications and documents

• Customer Service

• Process reports to track number of calls received during a certain time period and the disposition of those calls

• Make mystery calls to dealerships as a customer buying a vehicle to be used in a meetings with a dealership to compare handling of calls between their staff and our own call center

• Create documents for training material

• Reference lists for agents

• Complete special projects requested

• Maintain up to date information on the business

What they like about Newgen Results Corporation:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Customer Service, Training, Organization, Dictation, Inventory Control

These are some of the questions we asked our climbers about their experiences with Newgen Results Corporation: