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Clientlogic/Sitel Corporation Work Values
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Daily Duties at Clientlogic/Sitel Corporation:
TECHNICAL SUPPORT/CUSTOMER SERVICE AGENT FOR DIRECTV SPECIALIZING IN WORKING WITH OUR MANY CUSTOMERS ACROSS THE COUNTRY. JOB DUTIES INCLUDED ASSISTING CUSTOMERS WITH BILLING AND ACCOUNT MANAGEMENT AS WELL AS DOING EVERYTHING FROM ACTIVATIONS, TAKING PAYMENTS,EDUCATING CUSTOMERS ON OUR VARIOUS PROGRAMMING PACKAGES AND HOW TO NAVIGATE THRU OUR ONLINE WEBSITE. MINOR TECHNICAL SUPPORT AS WELL AS ADVANCED TECHNICAL SUPPORT ON OUR STANDARD EQUIPMENT ALONG WITH VAST KNOWLEDGE OF OUR ADVANCED EQUIPMENT SUCH AS OUR HD EQUIPMENT. I WALK CUSTOMERS THRU TROUBLESHOOTING STEPS AS NEEDED ALSO PLACED ORDERS ON NEW AND REPLACEMENT EQUIPMENT. EDUCATED CUSTOMERS ON THE UNDERSTANDING ON HOW TO USE OR EQUIPMENT AND IF NEEDED HOW TO REALIGN THEIR DISH. I SET UP APPOINMENTS FOR FIRST TIME INSTALLATIONS ALSO SET UP SERVICE CALLS FOR CUSTOMERS WHO HAVE TECHNICAL ISSUES THAT CANNOT BE RESOLVED VIA THE PHONE.OTHER DUTIES CONSISTED OF UP-SELLING FOR SOME OF OUR MAJOR CLIENTS SUCH AS STARZ/HBO ETC.
What they like about Clientlogic/Sitel Corporation:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Skills
Information about Clientlogic/Sitel Corporation
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $1,000
These are some of the questions we asked our climbers about their experiences with Clientlogic/Sitel Corporation:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
