Highmark Work Values

Daily Duties at Highmark:

Customer Service Representative - National Non-Dedicated Provides prompt, accurate and courteous replies to written and telephonic inquiries. Encompass numerous contacts and originating from subscribers, providers, groups, agent plans and the general public. Inquiries involve a variety of issues including benefits, pricing, premiums, claim rejections, and claim status. Ability to develop a thorough knowledge of the claims and inquiry processing systems, related payment policies, medical terminology, agent plan status files, and fee profile schedule mechanisms. Good written and oral communication skills in order to project a positive image to subscribers and the general public at all times. Subjected to telephone monitoring for training and quality assurance purposes

What they like about Highmark:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Service, Customer

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Highmark: