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Sprint/Nextel Work Values
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Daily Duties at Sprint/Nextel:
Customer Account Representative • Work with Nextel Sales Representatives in successfully managing 180 accounts in Albany market, including New York state government accounts and corporate accounts, representing 8,600 units. • Assist customers with identifying and resolving billing and system issues in timely, positive manner. • Determine customer’s individual needs prior to sale, follow-up after sale, and level of customer support. • Train and support customers and partners in understanding Nextel billing system and formats. • Collaborate with Nextel Strategic Teams, Corporate Account Managers, and Government Account Managers to identify potential issues, recommend resolutions, and present ideas for improving customer service / satisfaction. • Create open line of communication with customers, instilling trust and confidence in Nextel products. • Follow up on resolutions to ensure customer satisfaction and coach sales reps in resolving escalations. • Built relationships and access to internal departments and individuals to resolve account / billing issues.
What they like about Sprint/Nextel:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Information about Sprint/Nextel
Company Rank: 3.0 out of 5
Average length of employment : 27 years
Average salary of employees: $38,000
These are some of the questions we asked our climbers about their experiences with Sprint/Nextel:
| 05| | ||
| Were your performance expectations clearly communicated? | 5.0 |
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| Were you recognized for meeting or exceeding expectations? | 4.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 4.0 |
| 03| | ||
| I would recommend this as a place of employment. | 2.0 | |
| I believe in the purpose of this organization. | 2.0 | |
| I would work for this organization again. | 2.0 | |
| I feel employees are fairly compensated. | 2.0 |
