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Sprint/Nextel Work Values
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Daily Duties at Sprint/Nextel:
Customer Account Representative • Work with Nextel Sales Representatives in successfully managing 180 accounts in Albany market, including New York state government accounts and corporate accounts, representing 8,600 units. • Assist customers with identifying and resolving billing and system issues in timely, positive manner. • Determine customer’s individual needs prior to sale, follow-up after sale, and level of customer support. • Train and support customers and partners in understanding Nextel billing system and formats. • Collaborate with Nextel Strategic Teams, Corporate Account Managers, and Government Account Managers to identify potential issues, recommend resolutions, and present ideas for improving customer service / satisfaction. • Create open line of communication with customers, instilling trust and confidence in Nextel products. • Follow up on resolutions to ensure customer satisfaction and coach sales reps in resolving escalations. • Built relationships and access to internal departments and individuals to resolve account / billing issues.
What they like about Sprint/Nextel:
Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.
Information about Sprint/Nextel
Company Rank: 3.0 out of 5
Average length of employment : 25 years
Average salary of employees: $38,000
These are some of the questions we asked our climbers about their experiences with Sprint/Nextel:
| 05| | ||
| Were your performance expectations clearly communicated? | 5.0 |
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| Were you recognized for meeting or exceeding expectations? | 4.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 4.0 |
| 03| | ||
| I would recommend this as a place of employment. | 2.0 | |
| I believe in the purpose of this organization. | 2.0 | |
| I would work for this organization again. | 2.0 | |
| I feel employees are fairly compensated. | 2.0 |
