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Sprint/Nextel Work Values
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Daily Duties at Sprint/Nextel:
Customer Account Representative • Work with Nextel Sales Representatives in successfully managing 180 accounts in Albany market, including New York state government accounts and corporate accounts, representing 8,600 units. • Assist customers with identifying and resolving billing and system issues in timely, positive manner. • Determine customer’s individual needs prior to sale, follow-up after sale, and level of customer support. • Train and support customers and partners in understanding Nextel billing system and formats. • Collaborate with Nextel Strategic Teams, Corporate Account Managers, and Government Account Managers to identify potential issues, recommend resolutions, and present ideas for improving customer service / satisfaction. • Create open line of communication with customers, instilling trust and confidence in Nextel products. • Follow up on resolutions to ensure customer satisfaction and coach sales reps in resolving escalations. • Built relationships and access to internal departments and individuals to resolve account / billing issues.
What they like about Sprint/Nextel:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Information about Sprint/Nextel
Company Rank: 3.0 out of 5
Average length of employment : 26 years
Average salary of employees: $38,000
These are some of the questions we asked our climbers about their experiences with Sprint/Nextel:
| 05| | ||
| Were your performance expectations clearly communicated? | 5.0 |
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| Were you recognized for meeting or exceeding expectations? | 4.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 4.0 |
| 03| | ||
| I would recommend this as a place of employment. | 2.0 | |
| I believe in the purpose of this organization. | 2.0 | |
| I would work for this organization again. | 2.0 | |
| I feel employees are fairly compensated. | 2.0 |
